Arthur Akiri
Azure certified Administrator & DevOps Engineer
Atlanta,GA
Summary
Detail-oriented IT Support and Help Desk Technician with hands-on experience in Microsoft 365, Active Directory, Azure Active Directory, Ubuntu servers, virtualization, networking, ticketing systems, and scripting (PowerShell & Bash). Proven ability to resolve technical issues quickly, manage support tickets effectively, and deliver excellent customer service in both on-site and remote environments.
Professional with solid experience in IT support, prepared for this role. Skilled in troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent problem-solving abilities and strong communication skills.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
3
3
Certifications
Work History
IT Support Assistant
Liberian Youths Foundation / Mendy Impact Institute
Paynesville, Liberia
04.2019 - 07.2021
- Provided help desk support for Microsoft 365, Windows, and Ubuntu systems.
- Managed Active Directory user accounts, password resets, MFA setup, and group policy updates using PowerShell.
- Delivered basic networking support including printer setups, IP configurations, and VPN troubleshooting.
- Supported Ubuntu server administration and virtual environments using VMware and VirtualBox.
- Prioritized and resolved support tickets efficiently, meeting SLA requirements.
Education
Computer Networking -
Chattahoochee Technical College
Marietta, GASkills
- Active Directory
- Azure AD
- Bash
- Conditional Access
- Desktop Support
- DHCP
- DNS
- Exchange Online
- Hyper-V
- Intune
- Microsoft 365
- PowerShell
- ServiceNow
- SharePoint
- Software installation
- Subnetting
- TCP/IP
- Teams
- Ubuntu
- VPN
- Windows 10
- Windows 11
- Accountability
- Critical Thinking
- Customer-Focused
- Problem Solving
- Strong Communication
- Team Collaboration
- Time Management
Remote support
Hardware maintenance
IT documentation
Websites
Certification
Azure Administrator Associate (AZ-104), 01/01/25, 01/01/26
Timeline
IT Support Assistant
Liberian Youths Foundation / Mendy Impact Institute
04.2019 - 07.2021
Computer Networking -
Chattahoochee Technical College
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