Arthur Graham
Atlanta
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
11
11
years of professional experience
Work History
RETAIL ASSISTANT STORE MANAGER
FINISH LINE (MACYS)
05.2021 - Current
- Check and Monitor employee activity, coordinate the receiving and selling of merchandise, perform day to day overall operations
- Train new hires, and assist with customer interaction which includes but not limited to Purchase of Goods.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
MAIL CLERK
U.S. POSTAL SERVICE
02.2017 - 05.2021
- Prepare incoming and outgoing mail for distribution
- Examine, sort, and route mail
- Load, operate, and occasionally adjust and repair mail processing, sorting, and sacks; and other duties related to mail handling with the postal service.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Claims Specialist
Delta Dental
04.2015 - 01.2017
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
SALES/CUSTOMER SERVICE REP
AT&T
08.2013 - 03.2015
- Providing sales and services in an inbound call center environment
- Collecting data to assist customers in Bill Inquiries.Answering inquiries by clarifying desired information; researching, locating, and providing information
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Some College (No Degree) -
Southern University
High School Diploma -
Southwood High School
05.2004
Skills
- My ability to carry out a task with pre-determined results often within a given amount of time, and energy which include but is not limited; Time management, teamwork and leadership, self motivation and others
- Multitasking Competence
- Time Management Capabilities
- Patience and Empathy
- Product Knowledge Expert
- Inventory management proficiency
- Strong Communication and Interpersonal Skills
- Retail transactions processing
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
Education
Shreveport, LA,Shreveport, LA
Timeline
RETAIL ASSISTANT STORE MANAGER
FINISH LINE (MACYS)
05.2021 - Current
MAIL CLERK
U.S. POSTAL SERVICE
02.2017 - 05.2021
Claims Specialist
Delta Dental
04.2015 - 01.2017
SALES/CUSTOMER SERVICE REP
AT&T
08.2013 - 03.2015
High School Diploma -
Southwood High School
Some College (No Degree) -
Southern University