Arthur Mullenix
Athens
Summary
My number one attribute, is my personality. I’m very outgoing, full of energy, and try to inspire everyone around me. My goal is to help others achieve their goals and be the best version of themselves. I truly enjoy enjoy seeing the growth of others. I feel that my customer service is second to none. I do my absolute best to give the customer an experience when they visit my operation. I empower the employees to take care of customers and train them to deliver the best customer service possible. I’m fully equipped in ordering and controlling inventory. I have experience writing schedules with over 800 total hours and understand the importance of taking care of my employees needs when doing so. Finally, my number one goal is to create joy in this world!
Overview
19
19
years of professional experience
Work History
Site Manager
Loves Travel Stop
Commerce
04.2022 - Current
- Oversee daily operations to ensure efficient service at travel stop.
- Manage the team’s schedules to optimize workforce and coverage.
- Train new staff on customer service standards and procedures.
- Implemented safety protocols to ensure compliance and employee well-being.
- Managed daily operations of the site, including staff and contractors.
- Resolve customer inquiries and ensure satisfaction with services offered.
- Development of many strong leaders to fill different needs of the company.
Restaurant General Manager
Loves Travel Stop
Fair Play
05.2021 - Current
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Operations Manager
Loves Travel Stop
Commerce
04.2020 - 05.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Replenished inventory to maintain par levels.
- Reduced costly waste in manufacturing by identifying and eliminating overproduction.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Store Manager
QuikTrip
Suwanee
10.2012 - 10.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
First Assistant Manager
QuikTrip
College Park
03.2012 - 10.2012
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Second Assistant Manager
QuikTrip
Decatur
01.2010 - 03.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cross-trained in every store role to maximize operational knowledge.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Night Assistant
QuikTrip
Stone Mountain
01.2009 - 01.2010
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
Clerk
QuikTrip
Stone Mountain
08.2007 - 01.2009
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
GED -
North Atlanta High School
Atlanta, GA2007
Skills
- Purchasing
- Food safety
- Customer service best practices
- Restaurant operations management
- Organization and prioritization
- Brand standards promotion
- Hiring and training
- Staff development talent
- Stable work history
- Supervisory skills
- Influencing and persuasive
- Adaptable
Timeline
Site Manager
Loves Travel Stop
04.2022 - Current
Restaurant General Manager
Loves Travel Stop
05.2021 - Current
Operations Manager
Loves Travel Stop
04.2020 - 05.2021
Store Manager
QuikTrip
10.2012 - 10.2017
First Assistant Manager
QuikTrip
03.2012 - 10.2012
Second Assistant Manager
QuikTrip
01.2010 - 03.2012
Night Assistant
QuikTrip
01.2009 - 01.2010
Clerk
QuikTrip
08.2007 - 01.2009
GED -
North Atlanta High School