Open To Work
Arvind Kumar Mishra
Alpharetta
Summary
Results-driven Vice President specializing in Site Reliability Engineering and Service Delivery Management. Enhanced system resiliency and performance through leadership of cross-functional teams and implementation of automation strategies. Drove cloud integration and fostered collaboration to optimize operations in mission-critical environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vice President Service Technology platform Applications
Morgan Stanley
Alpharetta
06.2023 - Current
- Working as Vice President of Service Technology platform Applications. Customer service usage this platform to service Customers using Etrade Trading platform. Customer service/Business Operations use this platform to view balance, positions, and account information of user along with other servicing needs e.g. placing trades, do account management, perform cash transfer. This platform comprises multiple applications. Interactive voice Response, chatbot and other tools to provide servicing for Customers.
- Led a team that provided support to the service technology platform of mission-critical trading systems. The team improved stability, security, and scalability and comprised 8 members from the USA and India.
- Responsible for vendor resource onboarding for E*Boss/Genie/Salesforce Integration/ Einstein bot/ ONBO /IVR-VIBE /Pegasus Workflow /DocuSign/Customer Request attachment/Gila Cobrowse Service Technology PAG Applications.
- Partner with development teams to enforce production standards and improve system resiliency for Crypto End to End Implementation for E*Trade platform which has integration with External System (ZeroHash).
- Supported large-scale initiatives of setting up M1 Datacenter and decommissioning of M3 DatacenterThis involves Controlled Traffic routing to have M1 Datacenter parallelly in a controlled fashion.n.
- Supported chaos, performance, and penetration testing initiatives to improve fault tolerance, scalability, security posture, and overall system resiliency.
- Integrated BigPanda with ServiceNow and PagerDuty, enabling AI-driven proactive incident management that enhanced alert quality and on-call efficiency.
- Resolved communication issues
- Led the Pegasus workflow and Banking and Cash Management stream for the Broadridge conversion, ensuring effective execution of mock tests and rehearsals.
- Led system reliability engineering for service technology applications, overseeing system architecture, monitoring metrics, incident response, capacity planning, reliability goals, validation testing, documentation, and continuous improvement initiatives.
- Responsible for design and developing dashboards, guardrails, and other tools to manage production system. This includes observability Enhancement for applications using Real time operational Intelligence dashboard using ELK stack.
- Responsible for Application monitoring to mimic End user Experience with APICA Tool across diverse geographical locations.
- Responsible for Toil/Noise Reduction using Automation for Service Technology Application. (This Includes Unix Scripts Automation, Grafana Dashboarding, NAGIOS, Bigpanda, RTOI).
- Responsible for Incident Management /Problem Management /Change Management /Noise Reduction /Disaster Recovery Management /Hygiene Reboot Support /Knowledge Management of Service Technology Applications.
- Responsible for ensuring service technology applications have proper logging /load balancing / resilience/fault tolerance in Production Environment.Ensured and identified Nonfunctional requirements to meet business requirements..
- Ensured stability and performance of service technology applications in production environment while incorporating new changes effectively.
- Responsible for having regular call discussion with Customer Service Team to ensure prioritization Issue requiring attention from dev stakeholders. Ensuring Operations team is able to help End User with Required information help to ensure End user is having World class Experience with E
- Trade Trading system.
- Responsible for Blameless Postmortem of any Incident occurred having Severity 1 -4. This includes identifying Root cause, sequence of Events and steps to be taken to avoid any future occurrence of similar Issue.
- Responsible for Managing Monitoring of Service Technology Applications and providing requisite support liaising L1 Support (TOC).
- Supported Batch Jobs across applications which includes CBSS and Control M Job. Developed and helped with Automation to have visibility in Job execution getting slacked for Timely/Delayed completion of Jobs.
- Responsible for Futures Back Office Migration - Conversion support and Go Live. It was successfully completed.
- Responsible Run book Management/ Review Activities for KYC and other SRE Activities. Representing CAB call and On Call Resources Management for Service Technology Applications.
Vice President Market Data Applications
Morgan Stanley
08.2022 - 12.2023
- Working as Vice president Market Data Applications, Arvind was performing below activities in his assignment. This platform comprises of Market Data Applications. It was a 24 hrs level 2 support which requires leading and managing a team of 8 + members working from US and India location. This platform has close to 28 Applications. This platform comprises of marketdata middleware integration application (quotes, charts, reference data, lightstreamer, batch jobs and all other supporting applications). It is very critical time sensitive platform for market opening. As a Technology Operations team responsibility includes incident and problem resolution along with driving proactive IT service management coverage to ensure an efficient and effective technical operating environment.
- Responsible for leading a team providing support to Marketdata platform of mission-critical trading systems. Team supports implementation to improve stability, security, and scalability. This team has 8 team members Including USA and India team members. Design and develop dashboards, guardrails, and other tools to manage production system.
- Responsible for Managing service catalog for the in-scope applications and own the SLAs and KPIs for each service like Incident & Problem Management, Disaster Recovery, Change Management, Batch Management etc.
- Responsible for Conducting periodic application service reviews with the executive stakeholders to gauge service effectiveness and improvement opportunities with a clear plan for managing risks, and highlighting any deviations from the agreed service levels.
- Responsible for Partnering with Application Development Organization to understand the new product pipeline and assess operational readiness of the upcoming enhancements and new launches to ensure stability of production Environment.
- Responsible for Managing high availability of services and associated assets through swift incident resolution and problem remediation using BMC Remedy, Bigpanda, ITRS Tools and other internally developed automation.
- Responsible for ownership and accountability of complex real time issues remediations. Post remediation conducting Incident Postmortem to cascade root cause and establishing guard rails for avoidance of similar Issue in future.
- Responsible for knowledge management of market data applications and runbooks management to keep runbook updated with latest deployments.
- Responsible for partnering with engineering and application development teams to understand service and tool delivery roadmaps to prepare the Command Center(TOC) /ASG for new technology introduction. Ensuring that application has observability configurations to help troubleshoot Issues in production.
- Responsible for Design and development of dashboards, guardrails, and other tools to manage production system. This includes observability Enhancement for applications using Real time operational Intelligence dashboard using ELK stack.
- Responsible for Application monitoring and Automation to mimic End user Experience with APICA Tool for Market Data Applications.
- Responsible for Toil/Noise Reduction using Automation for Market Data Application. (This Includes Unix Scripts Automation, Grafana Dashboarding, NAGIOS, Bigpanda, RTOI).
- Responsible for Managing Market Data Team assigning task and tracking task completion using JIRA Tool. Adopting Kanban and Analytical filters for JIRA Dashboard.
- Responsible for Market data applications Daily RFB (Ready for Business) Premarket checks completion and Triage Trouble shoot any Issue occurring during Business Hours or After Market hours.
- Responsible for Market Data platform Incident Management /Problem Management /Change Management /Noise Reduction /Disaster Recovery Management /Hygiene Reboot Support /Knowledge Management.
- Responsible to Ensure that Market data Applications has proper logging /load balancing / resilience/fault tolerance in Production Environment. He was ensuring and Identifying Nonfunctional requirements to meet business requirements.
- Responsible for ensuring Market data Applications have stability and Performance in production Environment along with incorporation of new changes rollout in production. Supporting CRQ validations.
- Responsible for identifying automation and other operational efficiencies for market data platform and planning and driving them through to implementation. This includes slack integration and Custom ET Commands along with Unix Scripts to have real time insight in application/Infra Health.
- Responsible for Managing disaster recovery technical environment parity and currency. Partner with Dev and BCM team on planning and managing quarterly testing of technical recovery and ongoing improvement identification and implementation.
- Responsible for ensuring Real time monitoring of Trading platform using Tools like ITRS Geneos. The ITRS Geneos Monitoring System is used specifically to monitor the Refinitiv Real Time Distribution System (RTDS) Plant consisting of ADH/ADS servers within Market Data Platform.
Architect/App Mentor for PZDZ/Cloud DOJO Projects
FedEx
03.2021 - 08.2022
- Working as an Architect/App Mentor for PZDZ/Cloud DOJO Projects. He is performing below activities in his assignment.
- Coordinated efforts with FedEx Product Owner, Solution Architects, SMEs, and onsite and offshore teams for the First and Last Mile Delivery platform, designing, developing, and deploying Microservices APIs and Java Projects to Cloud platforms according to FedEx Reference/Enterprise architecture and SAFE AGILE standards.
- Elicited and understood business and technical requirements, developed Datastax logical and physical data models adhering to domain-driven design principles.
- Supported FedEx ground digital transformation by converting legacy applications to microservices architecture and deploying on Pivotal Cloud Foundry, utilizing technologies such as Spring Boot, Spring REST API, Maven, Gradle, Jenkins, Spring JPA, Netflix API, Spring Security, Spring Cloud, and CI/CD configuration.
- Responsible for leading close op view and portal application as per digital transformation needs in FedEx ground applications. He has Guided applications teams keeping devops mindset. Beginning to End implementation of application right from API Contract specification until deployment to dev and release org/spaces.
- Ensured application monitoring and health checks were implemented with AppDynamics configuration for effective monitoring and dashboards.
- Responsible to Ensure applications has proper logging /load balancing / resilience/fault tolerance. He was ensuring and Identifying Nonfunctional requirements to meet business requirements.
- Responsible for technical analysis preparing high level document by creating uml/sequnce/state/use case diagram. establishing and guiding development efforts and helping offshore team to setup development environment.
- Responsible for Reviewing the architecture and design document created with the fedex SME and work on changes as per review comments.
- Contributed to Cloud DOJO team by mentoring application teams for faster PASS adoption, reviewing code and application components to provide technical guidance.
- Ensuring that application is build based on 12 factors principal of microservices world and required automation is present using GITLAB CI/CD capabilities.
- Provided Input on Estimation and sizing with development team and support efforts, development strategy and timelines based on impact analysis.
- Worked on JIRA/JIRA align/Version One tools for Sprint execution and tracking, participated in sprint execution ceremony e.g. Retrospective /Demo /Grooming and different discussion with Product owner and business stake holders.
Education
Master of Science -
National Institute of Technology
Jamshedpur07-2004
Bachelor of Science - Mathematics
Institiute of Science
Varanasi07-2000
Skills
- Site Reliability Engineering (SRE)
- Service Delivery Management
- Observability and Automation
- Performance Engineering
- Cloud integration
- Infrastructure management
- Capacity management
- Monitoring metrics
- Disaster Recovery Planning
- Security and Risk Management
- Governance Frameworks
- Enterprise Architecture
- Solution Architecture
- Technology Strategy
- Design
- Development
- Integration
- Testing & Debugging
- Support
- Enhancement
- Analysis
- IT business alignment
Certification
- TOGAF Level 1/2 Certified
- Google certified API Engineer
- Project Management Professional Certified
- SAFE Certified Scrum Master
Accomplishments
Morgan Stanley Tech Excellence Award Winners for Broadridge Conversion
Languages
- Java
- SQL
- JavaScript
- TypeScript
Summary - Synopsis
Versatile and solution-driven technology leader with 20+ years of industry experience in analyzing and driving business advancements through the adoption of emerging technologies with specialization in SRE, Devops Microservice, Cloud, Generative AI, monitoring, IT operations service delivery and resource management. Proven ability to empower, guide, and lead teams to execute deliverables within scope, schedule, and budget. Highly adaptable business-focused strategist with deep knowledge of technologies and business needs having experience leading multi-million-dollar initiatives for Fortune 500 Banking and financial services enterprises. Strong IT and Business communicator skilled at delivering value, achieving alignment with stakeholders, establishing effective partnerships to execute on business strategy. Extensive Experience in IT operations, software development, business and systems analysis, team leadership, consulting, enterprise architecture. Extensive exposure of successful integration of technology into the traditionally technically lagging business segments of banking financial services Insurance, Travel tour Hospitality and logistics, telecom domain.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Vice President Service Technology platform Applications
Morgan Stanley
06.2023 - Current
Vice President Market Data Applications
Morgan Stanley
08.2022 - 12.2023
Architect/App Mentor for PZDZ/Cloud DOJO Projects
FedEx
03.2021 - 08.2022
Master of Science -
National Institute of Technology
Bachelor of Science - Mathematics
Institiute of Science