Asha Rossman
Atlanta
Summary
From 2024 to 2026, I grew into a reliable and approachable shift leader with a proven record in customer service and employee training. Working at Nothing Bundt Cakes has given me hands-on experience optimizing workflow, adapting in fast-paced environments, and leading with patience and positivity. I enjoy analyzing feedback to improve service quality and take pride in fostering a warm, supportive environment for both customers and team members.
Overview
2
2
years of professional experience
Work History
Shift Leader
Nothing Bundt Cakes
Atlanta
05.2024 - Current
- Trained new staff on frosting techniques and kitchen safety procedures.
- Maintained smooth communication between front- and back-of-house teams.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked daily sales figures and reported them to management on a regular basis.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported marketing initiatives by setting up displays for special promotions and events.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Benjamin E. Mays High School
Atlanta Georgia 05-2023
Skills
- Customer Service
- Shift Leader
- Team Collaboration
- Verbal and Written Communication
- Adaptability
- Attention to Detail
- Reliability
- Workflow Optimization
- Time Management
- Event Coordination
- Multitasking
Affiliations
Competitive Dance – Built discipline, teamwork, and time management
Media Specialist (School Band) – Photography, video editing, and event documentation
Youth Climate Council – Community outreach and collaborative projects
Voice of Purpose – Leadership and engagement in youth initiatives
Media Specialist (School Band) – Photography, video editing, and event documentation
Youth Climate Council – Community outreach and collaborative projects
Voice of Purpose – Leadership and engagement in youth initiatives
Timeline
Shift Leader
Nothing Bundt Cakes
05.2024 - Current
High School Diploma -
Benjamin E. Mays High School