Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashante D. Harris

Decatur,GA

Summary

Dedicated and results-oriented Customer Service Representative with experience in providing exceptional customer support. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking to contribute my skills and enthusiasm to a dynamic team.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Babe Beauty Brand
01.2018 - Current
  • Respond promptly to customer inquiries via phone and email addressing concerns and providing accurate information
  • Assist customers in navigating the company's products and services, resulting in increased customer retention
  • Resolve escalated issues ensuring effective solutions and maintaining positive customer relationships
  • Document interactions in the database, maintaining accurate records of customer interactions and issue resolutions
  • Achieve and consistently exceed monthly performance targets for response time and customer satisfaction.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Front Desk Attendant

Walden Security
01.2017 - 01.2018
  • Ensured a secure environment by monitoring entrances and exits, checking identification, and enforcing access policies
  • Addressed tenant and visitor inquiries in a courteous and professional manner, providing information and directions as needed
  • Collaborated with building management to implement and refine security protocols, enhancing overall safety measures
  • Responded to and documented incidents such as alarms, disturbances, and accidents, maintaining accurate incident reports
  • Assisted with coordinating after-hours maintenance and service personnel access, ensuring minimal disruption to tenants
  • Acted as a point of contact for emergency services during incidents, facilitating efficient communication and support.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Attended to front office needs by greeting visitors and providing assistance.

Education

Certification -

Elaine Sterling Institute

Diploma -

Miller Grove High School

Skills

  • Strong verbal and written communication skills
  • Active listening and empathy
  • Conflict resolution and problem-solving
  • Multitasking and time management
  • Proficient in CRM software and MS Office Suite
  • Adaptability and ability to work in a fast-paced environment

Timeline

Administrative Assistant

Babe Beauty Brand
01.2018 - Current

Front Desk Attendant

Walden Security
01.2017 - 01.2018

Certification -

Elaine Sterling Institute

Diploma -

Miller Grove High School

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Ashante D. Harris