Ashanti McCalla
Loganville
Summary
I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast paced working environments. I enjoy working successfully as part of a team to reach personal and business goals. Enthusiastic client services professional with strong background directly interfacing with industry customers and well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Bartender
the Patio Social Club
02.2025 - Current
- Implemented efficient work processes during peak hours, improving service speed and accuracy.
- Crafted innovative cocktail menus, enhancing customer satisfaction and engagement.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Miller Ale House
07.2024 - 02.2025
- Crafted and served diverse beverage menu, ensuring high-quality customer experiences.
- Managed bar inventory, optimizing stock levels to minimize waste and enhance efficiency.
- Trained and mentored new bartenders, promoting team cohesion and service excellence.
- Developed innovative cocktail recipes, increasing customer engagement and satisfaction.
Mixologist
Pappadeaux Seafood Kitchen
01.2021 - 12.2023
- Developed new and innovative cocktail recipes.
- Trained new bartenders on cocktail preparations and customer service.
- Welcomed guests into the establishment with a warm welcome, offered menus.
- Started as a server, and worked my way up.
Maitre D
The Iberian Pig
01.2019 - 12.2021
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
Server
Cracker Barrel
04.2019 - 11.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Customer Service Rep
Teleperformance
05.2017 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Lake Worth High School
05.2015
Skills
- Customer Service
- Communication Skills
- Office experience
- Bartending/Mixology
- Microsoft Office
- Creative Design
- Managerial Skills
- Cash Handling
Timeline
Bartender
the Patio Social Club
02.2025 - Current
Bartender
Miller Ale House
07.2024 - 02.2025
Mixologist
Pappadeaux Seafood Kitchen
01.2021 - 12.2023
Server
Cracker Barrel
04.2019 - 11.2020
Maitre D
The Iberian Pig
01.2019 - 12.2021
Customer Service Rep
Teleperformance
05.2017 - 02.2018
High School Diploma -
Lake Worth High School
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