ASHANTI SULLIVAN
Cedartown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
Show I Corlers
01.2021 - Current
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Assisted customers with inquiries through phone and email support.
- Resolved product issues by troubleshooting and providing effective solutions.
- Trained new staff on customer support procedures and software usage.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Service Manager
McDonald's
01.2019 - 05.2021
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Developed and implemented strategies for providing excellent customer service experience.
Health Care Assistant
Lovely Homecare
04.2018 - 01.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
Education
Diploma -
Cedartown High School
Cedartown, GA 08.2015 - 01.2019
Skills
- Customer service excellence
- Sales support
- Analytical thinking
- Issue troubleshooting
- Payment processing
- Multitasking and organization
- Product troubleshooting
- Staff training
- Team collaboration
- Problem solving
- Time management
- Technical troubleshooting
- Live chat support
- Call center experience
- Remote support tools
- Help desk support
Languages
5
Additional Information - Awards Honors
Honor Roll, each of first three years of high school
Certification
- First Aid/CPR Certified 2025-2027
Timeline
Customer Support Specialist
Show I Corlers
01.2021 - Current
Customer Service Manager
McDonald's
01.2019 - 05.2021
Health Care Assistant
Lovely Homecare
04.2018 - 01.2019
Diploma -
Cedartown High School
08.2015 - 01.2019