Asheline Monrose
Dallas
Summary
Dependable, hardworking, and organized professional with experience in customer service, front desk operations, and healthcare support. Skilled in providing excellent patient care, assisting customers, and maintaining a welcoming and efficient environment. Committed to contributing positively through teamwork, strong work ethic, and attention to detail while ensuring a safe and clean workplace. Possesses strong communication and interpersonal skills and is bilingual in English and Haitian Creole.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
Dallas, GA
03.2025 - Current
- Provided friendly and efficient customer service by greeting guests, taking orders, and answering questions about menu items.
- Collaborated with team members to ensure timely food preparation and order fulfillment during peak hours.
- Maintained cleanliness and organization of front-of-house areas, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer service best practices.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Monitored inventory levels for front-of-house supplies, coordinating with management to ensure availability.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Worked collaboratively with kitchen staff and team members to ensure timely order preparation and delivery.
- Followed food safety, sanitation, and hygiene guidelines to maintain a safe dining environment.
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
Student Worker
Broward County Parks and Recreation Division
Fort Lauderdale, FL
08.2023 - 09.2024
- Assisted park staff with daily operations, including maintaining park facilities, recreational areas, and public spaces.
- Provided customer service by greeting visitors, answering questions, and offering information about park programs.
- Worked collaboratively with team members to assist with special events and community activities.
- Maintained park cleanliness through regular litter pickup and facility inspections.
- Assisted in organizing community events, enhancing visitor engagement and participation.
- Provided information to park visitors regarding rules, regulations, and local attractions.
- Collaborated with team members to implement safety protocols during high-traffic events.
- Conducted routine checks on play equipment to ensure safety compliance and functionality.
- Developed strategies for efficient resource allocation during peak visitation periods.
- Implemented efficient waste management protocols that contributed to a cleaner park environment.
- Created an inviting atmosphere for families by ensuring playground areas were well maintained.
- Organized seasonal displays throughout the year to attract more visitors during festive periods.
- Worked alongside law enforcement officers, ensuring a safe and secure environment for visitors.
- Performed necessary maintenance on park structures, prolonging their lifespan and functionality.
- Improved visitor experience through friendly and informative interactions with guests.
- Addressed visitor concerns promptly, fostering a positive relationship between staff and the public.
- Stayed organized and aware of schedules to execute successfully booked events.
Customer Service Representative
West Ken Lark Park
Fort Lauderdale, FL
06.2020 - 04.2023
- Provided front desk support by greeting visitors, answering questions about park facilities, and managing visitor sign-in records.
- Assisted with setting up tables, chairs, and equipment for parties, meetings, and catered events.
- Helped prepare and organize event spaces to ensure a clean, safe, and welcoming environment for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed efficient workflow strategies to streamline front desk operations and reduce wait times.
- Monitored inventory of office supplies and coordinated reordering to maintain operational efficiency.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Provided exceptional concierge services to guests, offering recommendations on park attractions, dining options, and transportation arrangements when needed.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented post-event evaluations to gather feedback and continuously improve future events.
Education
CCMA: Certified Clinical Medical Assistant -
Cumberland Medical Institute
Marietta, GA03-2026
High School Diploma - undefined
Dillard High School
Fort Lauderdale, FL07-2024
EKG Technician
Cumberland Medical Institute
Dallas, GA02-2026
Skills
- Team Collaboration
- Adherence to High Customer Service Standards
- Work Ethic and Integrity
- Patience and Empathy
- Customer service
- Cash Handling & POS Systems
- Patient Care & EKG Monitoring
- Professional Written and Verbal Communication
- Complex Problem-Solving
- Front Desk Operations
- Attention to Detail
- Time Management
- Inventory Management
- Patient Preparation & Care
- Conflict Resolution
- Exceptional Scheduling Skills
Certification
- CET - EKG Technician
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Front of House Team Member
Chick-fil-A
03.2025 - Current
Student Worker
Broward County Parks and Recreation Division
08.2023 - 09.2024
Customer Service Representative
West Ken Lark Park
06.2020 - 04.2023
High School Diploma - undefined
Dillard High School
CCMA: Certified Clinical Medical Assistant -
Cumberland Medical Institute
EKG Technician
Cumberland Medical Institute