Ashlee Hudson
Warner Robins
Summary
Results-driven Junior Systems Analyst recognized for high productivity and efficient task completion. Skilled in data analysis, system development lifecycle management, and SQL programming. Excel at critical thinking, problem-solving, and communication, ensuring seamless collaboration and project success.
Overview
16
16
years of professional experience
Work History
Junior Systems Analyst
9th Way Insignia
01.2025 - Current
- Analyzed system requirements to improve operational workflows and efficiency.
- Collaborated with stakeholders to gather and document user needs and specifications.
- Assisted in the implementation of software solutions for enhanced data management.
- Conducted testing and troubleshooting to identify system issues and recommend fixes.
- Developed user guides and training materials for end-user support initiatives.
- Maintained documentation of system configurations and updates for compliance purposes.
- Supported project teams in evaluating new technologies for process improvement options.
- Facilitated communication between technical teams and non-technical staff for project clarity.
- Managed multiple projects simultaneously while meeting deadlines.
- Reviewed audit logs regularly to identify potential security risks or vulnerabilities.
- Collaborated with stakeholders including developers, testers, operations personnel, and customers.
- Diagnosed and troubleshot application issues related to system performance.
- Provided technical support to users regarding hardware and software issues.
- Resolved complex production problems by isolating sources of trouble within a system environment.
- Documented detailed system specifications based on user needs.
- Conducted root cause analysis of application errors.
- Provided guidance on best practices for optimizing database performance.
- Analyzed user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.
- Ensured compliance with security policies when implementing changes or upgrades.
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
- Troubleshot program and system malfunctions to restore normal functioning.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Conferred with clients regarding information processing or computation needs.
- Used computer in analysis and solution of business problems.
IT Support Engineer/Dispatch Manager
Alex's PC Solutions
Macon
01.2019 - 10.2024
- Answered multiple line phone system and triaged calls, made tickets for every call.
- Ensured urgent or escalated tickets were handled in a time-sensitive manner.
- Supervised technicians and ensured tickets were being efficiently completed to ensure client's satisfaction.
- Scheduled tickets and projects with clients and managed the ongoing status until completion.
- Followed up with employees to ensure all parts used were billed.
- Monitored Email, SMS and Portal tickets and leads and made sure they were assigned and completed in a timely manner.
- Provided technical support for hardware and software issues.
- Diagnosed and resolved network connectivity problems.
- Managed user accounts and permissions in Active Directory.
- Installed and configured operating systems on client machines.
- Assisted customers with troubleshooting via phone and email.
- Documented solutions in the internal knowledge base.
- Collaborated with team members to improve support processes.
- Trained new staff on IT support procedures and tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Assisted with network infrastructure design and implementation.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Provided technical support to users by troubleshooting hardware and software issues.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained up-to-date case documentation for future reference.
- Handled customer service issues by providing guidance or escalating for advanced support.
Health Unit Coordinator
Houston Healthcare
01.2017 - 12.2018
- Transcribed and communicated physician orders timely.
- Managed unit communication to promptly answer telephones and activate paging system and unit mail.
- Document and manage medical records as per policy.
- Supported physicians by coordinating tasks to facilitate optimal patient care.
- Excellent Time management and able to multitask emergent demands while working independently.
- Tabulate data log sheets, receive payment, make receipt and follow billing procedures.
- Maintained exceptional customer service by exceeding expectations and meeting company standards as instructed.
Academic Affairs Coordinator
Mercer University School of Medicine
Macon
01.2014 - 12.2017
- Coordinated various faculty searches and maintained faculty search database.
- Screened and selected faculty and student applications to identify qualified candidates.
- Developed and managed comprehensive academic support programs.
- Collaborated with faculty to conduct new student workshops.
- Provided guidance to students on academic goals and educational issues.
- Assisted in managing schedule, student payroll, rooms and instructional supplies for workshops and other study programs.
- Prepared and maintained student records according to district policies and administrative regulations.
- Assisted in the development of training modules and programs.
- Conducted orientation to welcome new employees and facilitate their integration into the organization.
- Served as a member of Administrative Council, the Dean's Council, and the Strategic Planning Committee.
Logistics Coordinator
United States Armed Services- Army
Fort Moore
01.2011 - 12.2014
- Directed allocation of materials, supplies, and finished products, facilitating supply turn-in of over $100,000 in military equipment.
- Processed contractor's invoices through Pay Plus System, ensuring prompt payments while adhering to budget constraints for supplies and parts.
- Oversaw budget and financial reports to align expenditures with strategic financial goals.
- Oversaw and controlled Capital Expenditure Projects to meet or exceed budget expectations.
- Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
- Managed property accountability and property management of mission essential equipment.
- Managed database of daily reports to ensure accuracy and accessibility.
- Ensured secure access to highly sensitive materials in compliance with regulations.
Education
High School Diploma -
Houston County High School
Warner Robins, GASkills
- System analysis
- Requirements analysis
- Data management
- Data analysis
- Data querying
- User requirements
- User guides
- User training
- Technical support
- End user support
- System troubleshooting
- Incident response
- System recovery
- Testing support
- Application assistance
- Software updates
- Cloud integration
- Security compliance
- Compliance standards
- Documentation standards
- Process improvement
- Project coordination
- Resource management
- Time management
- Multitasking
- Detail-oriented
- Organizational abilities
- Problem solving
- Root cause analysis
- Issue resolution
- Effective communication
- Collaborative teamwork
- Organizational abilities
- Data analysis
- Issue resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Junior Systems Analyst
9th Way Insignia
01.2025 - Current
IT Support Engineer/Dispatch Manager
Alex's PC Solutions
01.2019 - 10.2024
Health Unit Coordinator
Houston Healthcare
01.2017 - 12.2018
Academic Affairs Coordinator
Mercer University School of Medicine
01.2014 - 12.2017
Logistics Coordinator
United States Armed Services- Army
01.2011 - 12.2014
High School Diploma -
Houston County High School