ASHLEIGH RODRIGUEZ
Grovetown
Summary
I'm an outgoing personality, highly skilled in technology, and have the ability to grasp new concepts quickly with the intention of securing a challenging position within an organization to utilize and expand my knowledge and skillset.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Asset Living
12.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Strengthened performance by applying excellent program and project leadership skills.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
Server/Server Trainer
Olive Garden
07.2021 - Current
- Trained new team members on restaurant procedures, menu items and performance strategies
- Taught servers to memorize menu ingredients and provide information on preparation methods
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Provided continuous evaluation and feedback to server employees
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Observed participants and provided corrective measures for skill improvement
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees
Server
Armandos Grille & Pizzaria
04.2019 - 06.2020
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Protect establishment and guests by adhering to sanitation, safety and alcohol beverage control policies
- Ability to handle a large volume of tasks without error, directly communicating with staff and guests
- Knowledgeable on operating a Point-of-Sale system, ensure guests have a satisfactory experience by going above and beyond with each interaction
Sales Lead
Rack Room Shoes
05.2016 - 06.2017
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Greeting patrons, extensive knowledge of product, improving engagement with merchandise and providing outstanding customer service to close the sale
- Operating cash registers, managing financial transactions, managing inventory and balancing drawers
Front Desk Receptionist
Holiday Inn Augusta West
07.2013 - 06.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeting guests, managing reservations and customer matters, manage online and phone reservations, customer concerns, and general upkeep of facilities
- Upsell additional services, when appropriate, Maintain updated records of bookings and payments
Education
Master Cosmetologist - Cosmetology
Augusta Technical College
Augusta, GA05.2016
Basic -
Grovetown High School
Grovetown, GA05.2012
Skills
- Check Payment Processing
- Order Accuracy
- High-Volume Dining
- Patron Satisfaction
- Proficient in Microsoft Office
- Types 80 words per minute
- Communication Skills
- Technology Skills
- Problem Solving
- Teamwork
- Ability to work under pressure
Timeline
Assistant Manager
Asset Living
12.2023 - Current
Server/Server Trainer
Olive Garden
07.2021 - Current
Server
Armandos Grille & Pizzaria
04.2019 - 06.2020
Sales Lead
Rack Room Shoes
05.2016 - 06.2017
Front Desk Receptionist
Holiday Inn Augusta West
07.2013 - 06.2014
Basic -
Grovetown High School
Master Cosmetologist - Cosmetology
Augusta Technical College
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