Ashleigh Sims
Murrayville
Summary
Dynamic manager with a proven track record at Cafe Toki, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and staff training. Skilled in cash handling and inventory management, consistently optimizing operations and reducing waste. Committed to fostering a positive work environment and achieving high service standards.
Overview
6
6
years of professional experience
Work History
Manager
Cafe Toki
05.2024 - Current
- Assisted in coordinating team schedules and resource allocation.
- Supported daily operations by managing workflow and task assignments.
- Learned operational processes and safety protocols for efficient task execution.
- Keeping the kitchen and food prep ares clean daily, and training new hires on correct procedures.
- Cash handling experience, working register during rushes.
- Opening and closing the store, making sure cash drops are correct and all areas are clean and prepped for morning and night shift upon arrival.
- Actively participated in training sessions to develop operational knowledge and skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shipping and Receiving Clerk
SOHO Office
05.2022 - 04.2023
- Processed incoming shipments, ensuring accuracy and compliance with company standards.
- Prepared outgoing shipments, including labeling and packaging for safe transport.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
Cashier
Lidl US
08.2020 - 05.2021
- Processed customer transactions efficiently and accurately at checkout.
- Assisted customers with inquiries, providing product information and support.
- Handled cash management tasks, ensuring accurate drawer balances throughout shifts.
- Improved customer satisfaction by promptly locating items and providing product information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Assisted in unloading shipments, verifying contents against purchase orders for accuracy.
- Developed seasonal visual displays to enhance customer engagement and drive sales.
Server
Taco Mac
04.2019 - 05.2020
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Managed food and beverage orders efficiently, optimizing table turnover during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented suggestions for improving workflow efficiency within the service team.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Lumpkin County Highschool
Dahlonega, GAMedical Front Office
Lanier Technical College
Oakwood, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Cash handling
- Exceptional customer service
- Attention to detail
- Shipping and receiving
Timeline
Manager
Cafe Toki
05.2024 - Current
Shipping and Receiving Clerk
SOHO Office
05.2022 - 04.2023
Cashier
Lidl US
08.2020 - 05.2021
Server
Taco Mac
04.2019 - 05.2020
High School Diploma -
Lumpkin County Highschool
Medical Front Office
Lanier Technical College