ASHLEY BALDWIN

• Supported two departments simultaneously, ensuring high service levels and operational efficiency.
• Coached and mentored associates, enhancing performance and adherence to Walmart standards.
• Resolved customer complaints and escalations, modeling customer-first service.
• Assisted with inventory accuracy, order fulfillment, and merchandising standards.
• Collaborated with management on daily store operations, improving safety compliance and processes.
• Contributed to financial performance awareness by understanding sales, expenses, and productivity goals.

Managed operations, budgets, and strategic planning to facilitate sustainable business growth.

• Developed strategic plans to achieve targeted growth and strengthen market presence.
• Oversaw financial management and budgeting processes for operational efficiency.
• Guided leadership team in setting long-term vision and goals.
• Developed and coached team members to meet performance and operational goals.
• Fostered relationships with stakeholders to enhance collaboration and secure support for initiatives.
• Negotiated contracts with vendors to secure competitive pricing for goods or services.
• Illustrator and Author of 4 children's books promoting youth to seek mentorship and encouraging and inspiring youth and encouraging leadership.

• Managed client inquiries and provided timely support for financial services.
• Delivered high-touch client service, collaborating across teams to streamline processes.
• Facilitated communication between clients and financial advisors to enhance service delivery.
• Resolved complex issues with a solutions-focused mindset, maintaining compliance and accuracy.
• Developed and maintained strong client relationships through regular follow-ups.

• Managed daily operations to support client needs and ensure service delivery.
• Facilitated high-volume operational workflows, ensuring timely documentation and effective escalations.
• Ensured accuracy and compliance while managing tasks in fast-paced environments.
• Coordinated communication between teams to facilitate project execution and updates.
• Analyzed workflow processes to identify areas for efficiency improvement.