Ashley Bordeaux
Marietta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist
Kennestone Hospital
09.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Trained new staff on filing, phone etiquette and other office duties.
Billing Specialist
Mcconnis Commercial Cleaning LLC.
04.2016 - 09.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
Assistant Spa Manager
Newport Beachside Hotel & Resort
02.2010 - 03.2016
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Regularly reviewed industry trends and competitor offerings to stay informed on best practices in spa management techniques and innovations in treatments or products available in the market.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Recorded product sales into spa's weekly income report.
- Maximized efficiency through time management and staff supervision to boost productivity.
Data Entry Clerk
Colorado Boxed Beef
07.2008 - 03.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Customer Service Representative
AT&T
01.2005 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Pending - Business Administration
Miami Dade College
Miami, FL09-2025
Licensed Aesthetician Diploma - Skin Care/ Massage Therapy
Hollywood Institute of Beauty Careers
Hollywood, FL11-2013
High School Diploma -
Continental Academy High School
Miami, FL06-2004
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Fee collection
- Problem-solving
- Customer service
- Phone and email etiquette
- Money handling
- Payment processing
- Team collaboration
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
- Achieved Community Award through effectively helping with Camilla's House Feed the Homeless Program.
Timeline
Patient Access Specialist
Kennestone Hospital
09.2022 - Current
Billing Specialist
Mcconnis Commercial Cleaning LLC.
04.2016 - 09.2022
Assistant Spa Manager
Newport Beachside Hotel & Resort
02.2010 - 03.2016
Data Entry Clerk
Colorado Boxed Beef
07.2008 - 03.2016
Customer Service Representative
AT&T
01.2005 - 02.2008
Pending - Business Administration
Miami Dade College
Licensed Aesthetician Diploma - Skin Care/ Massage Therapy
Hollywood Institute of Beauty Careers
High School Diploma -
Continental Academy High School
Similar Profiles
Cassandra Neptune Jean-SimonCassandra Neptune Jean-Simon
Substance Abuse Counselor Intern at Kennestone HospitalSubstance Abuse Counselor Intern at Kennestone Hospital
Alina HarrisAlina Harris
Nursing Care Partner at Kennestone HospitalNursing Care Partner at Kennestone Hospital
Brittany GillisBrittany Gillis
Charge Nurse, Surgical Floor at Kennestone HospitalCharge Nurse, Surgical Floor at Kennestone Hospital