Ashley Chapman
Cumming
Summary
Proactive and detail-oriented healthcare professional with extensive experience in interventional radiology scheduling, patient access, and front office operations. Recognized for strong leadership, cross-functional communication, and commitment to patient-centered service. Proven ability to guide teams, streamline scheduling workflows, and ensure procedural accuracy in high-volume hospital settings. Ready to bring team leadership and process improvement expertise to a supervisory position.
Overview
4
4
years of professional experience
Work History
Interventional Radiology Scheduling Lead
Emory Healthcare
09.2024 - Current
- Lead daily operations of IR scheduling, ensuring accuracy and timeliness for complex diagnostic and interventional procedures.
- Train and mentor new team members, reinforcing best practices in scheduling, documentation, and system use.
- Act as primary liaison between radiology, inpatient units, and outpatient clinics to resolve scheduling conflicts and prioritize urgent cases.
- Streamline workflows to improve team efficiency, reduce appointment delays, and enhance patient satisfaction.
- Provide real-time guidance and support, serving as the go-to resource for issue escalation.
Patient Access / Party Engagement Specialist II
Emory Healthcare
05.2022 - 09.2024
- Scheduled patient appointments and supported registration for various hospital departments.
- Handled high volumes of patient inquiries, insurance verifications, and service complaints with professionalism.
- Entered and updated patient data with high accuracy using EPIC.
- Collaborated with providers and departments to ensure continuity of care and scheduling compliance.
- Managed escalated concerns and maintained service benchmarks.
Front Office / Collections & Billing
Southeastern Lung Care
03.2021 - 05.2022
- Coordinated front desk operations, patient intake, insurance processing, and billing collections.
- Scheduled labs and diagnostic procedures (CTs, X-rays, bronchoscopies) and managed check-in/check-out workflows.
- Communicated patient updates and concerns to physicians, ensuring timely responses.
- Followed up on delinquent accounts and worked to secure outstanding balances.
Education
License - Medical Billing And Coding
San Joaquin Valley College
Visalia, CA02-2020
Skills
- Interventional Radiology Procedure Scheduling/ Radiology Scheduling
- Team Leadership & Mentorship
- Cross-Department Coordination
- EPIC & EHR Systems
- Patient Access & Check-In/Out
- Conflict Resolution & De-escalation
- Healthcare Operations & Workflow Optimization
- Training & Onboarding
- Insurance Verification & Billing Support
- HIPAA Compliance
Timeline
Interventional Radiology Scheduling Lead
Emory Healthcare
09.2024 - Current
Patient Access / Party Engagement Specialist II
Emory Healthcare
05.2022 - 09.2024
Front Office / Collections & Billing
Southeastern Lung Care
03.2021 - 05.2022
License - Medical Billing And Coding
San Joaquin Valley College
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