Ashley Cooper
Savannah
Summary
Successful personnel, 5 year plus experience in Healthcare and Customer Service. Brilliant at Multi Tasking, Efficiency with my craft. I love helping others as to why I have taken the path into healthcare. Great with patients and or customers. Positive attitude and energy. Very enthusiastic and ready to work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registration Clerk
Optim Orthopedics
Savannah, GA
09.2025 - Current
- Processed patient registrations efficiently, ensuring accuracy and compliance with data entry protocols.
- Maintained organized files and records to support efficient workflow and retrieval of information.
- Assisted patients with inquiries, providing exceptional customer service to enhance their experience.
- Coordinated scheduling of appointments, optimizing utilization of clinic resources and minimizing wait times.
- Implemented improvements in registration procedures, enhancing overall efficiency and accuracy of data collection.
REFERRAL SPECIALIST
Memorial
Savannah, GA
04.2023 - 04.2025
- Sent patient referrals to desired clinic, scrub charts and looked up patient info. Set up appointments and did insurance verification.
FRONT DESK RECEPTIONIST
Kia Country of Savannah
Savannah, GA
05.2020 - 2021
- Answering calls and scheduling appointments for customers
- Transferring calls to the appropriate department
- Addressing customer inquiries
RECEPTIONIST
Visionworks
Savannah, GA
03.2021 - 2023
- Verifying insurance by calling the insurance company or using the insurance company's online site
- Greeting patients, scheduling patients, checking patients in and out of the facility
- Scanning documents into the computer and calling patients to verify, change, and confirm appointments
- Faxing medical records to the appropriate facility
- Printing and verifying patient prescriptions
- Creating patient charts and using medical system database
- Conducting pretests for the doctor, including vision tests, pressure machine, and auto refractor
TEMPERATURE SCREENER
Kelly Services
Savannah, GA
04.2020 - 06.2020
- Scanned employees' temperatures at the gate of Gulfstream before entry
CUSTOMER SERVICE ASSOCIATE
Concentrix
Savannah, GA
09.2019 - 01.2020
- Interacted with clients providing exceptional customer service
- Scheduled appointments with their physician
- Ensured clients had transportation to their appointments
- Changed their physician if requested
- Ensured client satisfaction before the call ended
CUSTOMER SERVICE PROFESSIONAL
The Fresh Market
Savannah, GA
01.2017 - 01.2019
- Provided helpful information to customers in need of product information
- Responded to customer complaints effectively and promptly
- Went the extra mile to meet customer needs and ensure satisfaction
- Stocked product items on shelves and retrieved items from the back for customers
CASHIER
KFC
Savannah, GA
01.2016 - 01.2017
- Welcomed customers with an exceptional attitude
- Assisted customers in locating food specials and menu items
- Operated high-powered computers and electronics
- Accepted payments and ensured correct amounts were given
- Answered calls to provide customers with helpful information
Education
H.S. DIPLOMA - undefined
Windsor Forest High School
Savannah, GA06.2015
Skills
- Strategic Planning
- Technology
- Organization
- Communication
- Problem Solving
- Medical Coding
- Microsoft Office
- Medical Billing
- Customer Service
- Phlebotomy
- Data Entry
- EMR Systems
- Patient Care
- Insurance Verification
- QuickBooks
- Use in paragon
- Scanner
- Building charts
Certification
- ADULT/CHILD/INFANT CPR, BASIC FIRST AID AND AED CPR/First Aid Certification Nov 2019 - Nov 2021
- ICD-10-CM, ICD-10-PCS Medical Billing and Coding Certification Jul 2019 - Present
Accomplishments
Medical billing and coding certificate from Savannah tech
Currently in school for pharmacy tech
A lot of health care experience
Timeline
Registration Clerk
Optim Orthopedics
09.2025 - Current
REFERRAL SPECIALIST
Memorial
04.2023 - 04.2025
RECEPTIONIST
Visionworks
03.2021 - 2023
FRONT DESK RECEPTIONIST
Kia Country of Savannah
05.2020 - 2021
TEMPERATURE SCREENER
Kelly Services
04.2020 - 06.2020
CUSTOMER SERVICE ASSOCIATE
Concentrix
09.2019 - 01.2020
CUSTOMER SERVICE PROFESSIONAL
The Fresh Market
01.2017 - 01.2019
CASHIER
KFC
01.2016 - 01.2017
H.S. DIPLOMA - undefined
Windsor Forest High School