Ashley Cooper
Montezuma
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Chocolatier
Scoops Ice Cream
Americus
04.2024 - Current
- Managed customer orders efficiently to meet deadlines and maintain customer satisfaction.
- Oversaw inventory of chocolate ingredients and supplies to ensure timely availability for production.
- Contributed to development of marketing strategies for new chocolate offerings to enhance customer engagement.
- Maintained cleanliness and organization of chocolate production area regularly.
- Packaged finished products for sale to ensure quality presentation. and labeling finished products for sale.
Manager
Scoops Ice Cream
Americus
04.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Trained and mentored team members on customer service best practices.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Piggly Wiggly Grocery Store
Montezuma
10.2021 - 09.2022
- Handled cash, credit, and gift card transactions accurately and securely.
- Collected payments and provided accurate change.
- Assisted customers with product inquiries and provided excellent service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout area throughout shifts.
Education
High School Diploma -
Schley County Middle High School
Ellaville, GA06-2023
Skills
- Food safety practices
- Quality control
- Customer service
- Team collaboration
- Team leadership and management
- Time management
- Attention to detail
- Problem solving
- Crisis management
- Conflict resolution
- Collaboration and teamwork
- Communication skills
Certification
- Management ServSafe
Timeline
Chocolatier
Scoops Ice Cream
04.2024 - Current
Manager
Scoops Ice Cream
04.2024 - Current
Cashier
Piggly Wiggly Grocery Store
10.2021 - 09.2022
High School Diploma -
Schley County Middle High School