ASHLEY COWAN
Atlanta
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments. Also
experienced with overseeing food and beverage operations and staff coordination. Utilizes strong leadership and problem-solving abilities to enhance service delivery. Track record of maintaining high standards in customer satisfaction and operational efficiency.
Professional leasing consultant and assistant property management with keen focus on delivering exceptional resident experiences and driving leasing performance. Known for fostering collaborative team environments and adapting to dynamic property needs. Expertise in client relations, lease negotiations, and property showings, consistently upholding high standards of professionalism and reliability.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
millcreek residential
08.2020 - 08.2024
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Handled resident complaints and expedited maintenance requests.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Ensured compliance with all applicable laws related to fair housing practices.
- Initiated eviction proceedings when necessary according to state law guidelines.
Senior Application Support And Credit Analyst
Approveshield LLC REMOTE
08.2022 - 08.2023
- Reviewed and analyzed financial statements, and rental history screening applicants for commercial property management companies
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources such as Lexis Nexus, Core Logic, Sage Stream and other data furnishers
- Provided technical support to tenants for property management companies
- Troubleshot application errors by reviewing log files and system configuration settings.
- Analyzed, verified and validated criminal records, credit histories and other background information for potential residents
- Maintained confidentiality of all personal information obtained during the screening process.
- Performed credit and financial background checks by contacting financial institutions and agencies.
Assistant Outlet Manager
Omni Hotels & Resorts
12.2017 - 08.2020
- Organized daily work schedules for all outlet employees.
- Ordered and maintained an adequate supply of all food and beverage inventory
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Monitored budgeting process for each event to ensure cost efficiency.
- Coordinated with Banquet Captains teams to ensure timely delivery of products and services for events.
- Developed and implemented sales strategies to increase revenue and profitability.
- Attended industry-related functions such as trade shows, conventions, and conferences.
- Provided training on the hotel's products, services, and amenities to staff members.
- Managed client accounts and relationships.
- Negotiated contracts with corporate clients.
- Responded to customer inquiries in a timely manner.
Education
Bachelor of Science - Accounting and Business Management
NORTHWEST FLPORIDA STATE COLLEGE
Skills
- Microsoft SQL
- Database Analysis
- Microsoft PowerShell
- Amazon Web Services
- Databases: Oracle, MongoDB
- Time Management and Organization
- API Design and Development
- Application Development
- Javascript
- JavaScript Expert
- Coding Data
- Netsuite ERP
- Programming Languages: Java, C#, Net, Python
- KPI Tracking
- Risk Assessment
- SQL and Databases
- Financial Markets
- Tableau
- SWOT Analysis
- Sales and Marketing Support
- ERP Software
- Oracle Business Intelligence
- Integrated Reporting Information System (IRIS)
Education and Training
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Timeline
Senior Application Support And Credit Analyst
Approveshield LLC REMOTE
08.2022 - 08.2023
Assistant Property Manager
millcreek residential
08.2020 - 08.2024
Assistant Outlet Manager
Omni Hotels & Resorts
12.2017 - 08.2020
Bachelor of Science - Accounting and Business Management
NORTHWEST FLPORIDA STATE COLLEGE
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