Ashley Doyle
McDonough
Summary
Dynamic Lease End Advisor with proven success at Hyundai Capital America, enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in conflict resolution and data analysis, I consistently exceeded service goals and strengthened customer retention by offering tailored solutions. Committed to delivering exceptional service and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Lease End Advisor
Hyundai Capital America
Atlanta
08.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering options.
Lease End Advisor
Catapult
Dallas
09.2022 - 08.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Retention Specialist
Aarons sales lease
Kennesaw
06.2018 - 09.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Re-established customer's faith in company by providing best retention offers available.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Some College (No Degree) - Business
Atlanta Metropolitan State College
Atlanta, GASkills
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Product knowledge
- Goal setting
- Relationship building
- Active listening
Timeline
Lease End Advisor
Hyundai Capital America
08.2023 - Current
Lease End Advisor
Catapult
09.2022 - 08.2025
Customer Retention Specialist
Aarons sales lease
06.2018 - 09.2022
Some College (No Degree) - Business
Atlanta Metropolitan State College
Similar Profiles
Natalia FredrickNatalia Fredrick
Account Servicing at Hyundai Capital AmericaAccount Servicing at Hyundai Capital America
Jaelan JonesJaelan Jones
Recovery Associate at Hyundai Capital AmericaRecovery Associate at Hyundai Capital America
Darnell BaxterDarnell Baxter
Loss Mitigation Analyst at Hyundai Capital AmericaLoss Mitigation Analyst at Hyundai Capital America