ASHLEY ELZEY
Cumming
Summary
Service manager with expertise in optimizing business operations through effective management of field technicians and in-office service coordination teams. Proven track record of enhancing customer service and operational efficiency by setting clear goals and monitoring team performance. Committed to fostering a positive work environment that drives productivity and team collaboration.
Overview
9
9
years of professional experience
Work History
Service Manager
TAYLOR FREEZER SALES OF GEORGIA
Cumming
01.2021 - Current
- Audited daily operations of both in-office service coordinators and field technicians.
- Re-established weekly check-ins to set clear performance goals for all personnel.
- Developed training program for in-office service coordinators, enhancing operational efficiency.
- Reviewed payroll for field technicians, maintaining accuracy in compensation processes.
- Achieved a twenty-five percent reduction in driving and overtime costs through strategic planning.
- Handled customer complaints and escalations, ensuring prompt resolution of issues.
- Filled in for service coordinators during vacations, sustaining daily operations.
- Tracked new hire training progress to create additional development opportunities.
Carrier and Risk Specialist
GTO 2000, Inc.
Gainesville
12.2016 - 01.2021
- Addressed mechanical issues with carrier equipment to prevent delays in shelf-life delivery.
- Developed and enforced compliance standards across the organization.
- Streamlined procedures for all departments to enhance operational efficiency.
- Trained new employees on industry-specific software and practices.
- Served as liaison between asset-based carriers and customers regarding cargo discrepancies.
- Maintained 24-hour availability schedule to support after-hours employee education.
- Achieved promotion to management and risk alleviation role within twelve months.
Education
Bachelor of Science - Technical Management
Devry University
Decatur, GA01.2020
Skills
- Leadership and communication
- Team collaboration
- Critical thinking and problem-solving
- Microsoft Office proficiency
- Time management and prioritization
- Adaptability and flexibility
- Conflict resolution strategies
- Employee training and development
- Customer service excellence
- Performance management techniques
- Operational efficiency improvements
- Team building initiatives
- Process improvement methodologies
- Goal orientation and achievement
- Client retention strategies
- Coaching and mentorship skills
- Staff supervision and guidance
- Process optimization practices
- Vision establishment and execution
- Program assessment and follow-up
- Customer service management strategies
- Goal setting frameworks
- Workflow management systems
- Compliance enforcement practices
- Multitasking and organizational skills
- Documentation and reporting standards
- Relationship building techniques
- Continuous improvement mindset
References
References available upon request.
Timeline
Service Manager
TAYLOR FREEZER SALES OF GEORGIA
01.2021 - Current
Carrier and Risk Specialist
GTO 2000, Inc.
12.2016 - 01.2021
Bachelor of Science - Technical Management
Devry University
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