Ashley Fraser
St Marys
Summary
Versatile healthcare and administrative expert with extensive experience in managing patient interactions, coordinating office operations, and maintaining regulatory compliance. Strong background in customer service and operational support contributes to enhanced clinic efficiency and exceptional patient care.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Superior Traffic Control
Knoxville
04.2026 - 05.2026
- Coordinated office supply and inventory management to ensure timely availability of resources.
- Maintained organized filing systems for efficient document retrieval and confidentiality.
- Answered phone calls and emails to facilitate effective business communication.
- Handled confidential documents according to established protocols, ensuring security and compliance.
- Processed invoices for payment using accounting software, contributing to timely financial operations.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel.
- Supported training initiatives by organizing materials and scheduling sessions for new hires.
- Provided product and service information to customers, improving clarity and satisfaction.
Patient Care Specialist
Fast Pace Health
04.2022 - 10.2025
- Managed appointment scheduling to enhance clinic workflow and facilitate patient access.
- Coordinated communication between patients and medical staff to support timely care delivery.
- Facilitated patient check-ins and verified insurance information to enhance clinic efficiency.
- Resolved patient inquiries promptly to elevate patient satisfaction.
- Assisted patients with registration forms and insurance paperwork, ensuring accuracy.
- Maintained accurate patient records in electronic health systems for regulatory compliance.
- Supported onboarding and training of new staff in patient care protocols.
- Performed laboratory tests including urinalysis and hemoglobin level assessments.
Dispatcher
His Security
04.2023 - 02.2025
- Managed dispatch operations for security personnel and equipment, ensuring efficient workflow.
- Facilitated communication between security teams and clients, improving service delivery.
- Utilized dispatch software for tracking and managing service requests effectively.
- Scheduled shifts and assignments for security staff to optimize coverage and performance.
- Assigned drivers to routes based on customer needs and service requirements.
- Managed high volumes of phone calls with precise data entry to ensure accuracy.
- Monitored vehicles with GPS technology, delivering real-time status updates.
- Resolved customer complaints regarding service issues or delays promptly.
Diabetic Resupply Team Member
ABC Medical Supply
02.2021 - 04.2023
- Guided customers in product selection and inquiries to improve overall service experience.
- Coordinated with team members to ensure timely and accurate fulfillment of order requests.
- Monitored inventory levels and organized stock to support efficient warehouse operations.
- Operated medical supply equipment while adhering to proper handling procedures.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Maintained a clean and organized work area throughout each shift for safety.
- Participated in team meetings to discuss strategies for operational improvement.
- Reviewed files, records, and documents to obtain necessary information efficiently.
Service Writer
Speedco Truck Lube & Tires
04.2018 - 05.2021
- Provided outstanding customer service for truck lube and tire solutions, fostering customer satisfaction and loyalty.
- Coordinated service appointments to streamline workflow and ensure on-time service delivery.
- Documented vehicle service histories and recommended maintenance per manufacturer guidelines.
- Assisted technicians by providing accurate service requests and repair specifications.
- Informed customers about product offerings, including lubricants and tire options, enhancing their decision-making.
- Communicated repair information professionally to customers.
- Executed payment processing for customer transactions using point-of-sale systems. accurately using cash register or point-of-sale systems.
- Maintained clean, organized workspace to ensure a safe working environment.
Hotel Receptionist
Econo Lodge
05.2016 - 03.2018
- Managed efficient guest check-ins and check-outs, ensuring smooth operations.
- Assisted guests with inquiries, offering tailored local recommendations to enrich their stay.
- Coordinated room assignments and maintained accurate reservation records.
- Handled cash transactions and processed payments with precision and accuracy.
- Resolved guest complaints promptly, enhancing satisfaction and fostering loyalty.
- Trained new staff on front desk procedures and customer service standards, ensuring consistent quality.
- Communicated room status updates effectively with housekeeping staff.
- Monitored front desk operations to uphold a welcoming atmosphere.
Education
College courses - criminal justice
Altamaha Technical College
Brunswick, GASkills
- Payment reconciliation
- Payment posting and reconciliation
- Data accuracy
- Data entry accuracy
- Scheduling coordination
- Microsoft Word and Office Suite
- Office operations management
- Microsoft Office
- Medical terminology
- HIPAA awareness
- Supply chain coordination
- Invoice processing
EMR
- Experity
- Availity
- Trizetto
- Palmetto
Timeline
Administrative Assistant
Superior Traffic Control
04.2026 - 05.2026
Dispatcher
His Security
04.2023 - 02.2025
Patient Care Specialist
Fast Pace Health
04.2022 - 10.2025
Diabetic Resupply Team Member
ABC Medical Supply
02.2021 - 04.2023
Service Writer
Speedco Truck Lube & Tires
04.2018 - 05.2021
Hotel Receptionist
Econo Lodge
05.2016 - 03.2018
College courses - criminal justice
Altamaha Technical College