Ashley Griffin
Port Wentworth
Summary
Dynamic Property Manager with extensive experience in Property Management, adept at maximizing occupancy and enhancing tenant satisfaction. Proficient in Yardi and Excel, I excel in budget management and conflict resolution, consistently delivering innovative solutions that improve property performance and drive ROI. A national trainer, I foster team development and operational excellence.
Overview
16
16
years of professional experience
Work History
Property Manager
Greystar Property Management
Port Wentworth
10.2024 - Current
- Managed daily operations of multiple residential properties efficiently.
- Coordinated maintenance requests and vendor services to ensure timely response.
- Oversaw tenant relations, addressing concerns and resolving conflicts effectively.
- Implemented leasing strategies to maximize occupancy and minimize turnover.
- Conducted property inspections to ensure compliance with safety regulations.
- Developed budgets and monitored expenses for property maintenance and improvements.
- Trained and mentored staff on best practices in property management operations.
- Maintained accurate records of leases, financial transactions, and tenant communications.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Property Manager
First Communities Management
Destin
09.2019 - 10.2024
- I managed two properties while working with First Communities
- 233 units A class apartments/ 264 units A Class
- Manage 7 employees
- Prepare and distribute monthly financial reports and bank reconciliation’s in accordance with owner deadline/requirements while adhering to policies and procedures and maintaining adequate internal controls
- Perform cash management functions, initiate and post journal entries, and research & resolve issues as needed
- Analyze expenses and prepare accruals based on budget
- Preparing budgets
- Investigate and resolve tenant complaints
- Update and improve properties to increase return on investment
- Ensure all work order and repair requests are processed in a timely fashion
- Responsible for the physical management of the properties, including performing preventative property maintenance to keep the property functioning in top condition
- Vacancy report review/time on the market of properties
- Rents/Delinquency List/DW review
- Handling tenant or owner complaints/Emergency situations that require same day decision
Property Manager
Providence Management Company
Pensacola
04.2011 - 12.2018
- Company Overview: most of my career
- I began my journey with Providence Management Company at the age of 19, starting as a leasing consultant.
- Prior to that, I served as a leasing specialist with Merion.
- When Providence acquired the portfolio from Merion, I transitioned seamlessly into my new role as Property Manager in Tallahassee, FL.
- Throughout my tenure with Providence, I had the privilege of managing three distinct properties, each offering a unique experience.
- These properties ranged from buildings constructed in the 1970s to state-of-the-art A-class developments.
- Prepare and distribute monthly financial reports and bank reconciliation’s in accordance with owner deadline/requirements while adhering to policies and procedures and maintaining adequate internal controls
- Perform cash management functions, initiate and post journal entries, and research & resolve issues as needed
- Analyze expenses and prepare accruals based on budget
- Preparing budgets
- Investigate and resolve tenant complaints
- Update and improve properties to increase return on investment
- Ensure all work order and repair requests are processed in a timely fashion
- Responsible for the physical management of the properties, including performing preventative property maintenance to keep the property functioning in top condition
- Vacancy report review/time on the market of properties
- Rents/Delinquency List/DW review
- Handling tenant or owner complaints/Emergency situations that require same day decision
- Most of my career
Leasing Specialist/Assistant Manager
Merion/Providence Management
Pensacola
04.2009 - 12.2018
- Being enthusiastically the ‘face of the property’ and an initial point of contact, you’ll be serving residents, prospects, vendors and all customers of the-like!
- The Business Manager is your direct leader, and you are part of the property glue that holds the entire office and maintenance team together!
- Showing and leasing apartment homes to prospective residents
- Explaining details of the different apartment unit options and variations
- Providing exemplary customer service to both current and prospective residents
- Greet visitors in a warm, courteous, professional and welcoming manner
- Maintain thorough knowledge of the property
- Prepare lease paperwork, obtain move-in keys, and additional duties prior to new resident arrival
- Entry of information into internal resident database
- Utilize sales and marketing strategies to help increase property traffic
- Perform various administrative duties
- Respond to resident requests and help to minimize and resolve resident concerns
- Know the property’s product
- Plan, facilitate and participate in resident functions and resident activities
Education
High School -
Pace High School
05.2007
Skills
- Proficient in Word
- Proficient in Excel
- Proficient in Microsoft Office
- Experience in Yardi software
- Knowledgeable in LRO
- Knowledgeable in Yieldstar
- Knowledgeable in pricing systems
- Knowledgeable in Onesite
- National trainer
- Due Diligence
Timeline
Property Manager
Greystar Property Management
10.2024 - Current
Property Manager
First Communities Management
09.2019 - 10.2024
Property Manager
Providence Management Company
04.2011 - 12.2018
Leasing Specialist/Assistant Manager
Merion/Providence Management
04.2009 - 12.2018
High School -
Pace High School
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