Summary
Overview
Work History
Education
Skills
Certification
Relevant Qualifications
Timeline
Generic

Ashley Hardy

Cartersville

Summary

Dynamic Corporate Trainer with a proven track record at ServeCo, specializing in curriculum design and performance metrics. Expert in leveraging AI-driven analysis to enhance training effectiveness and communication strategies. Adept at fostering cross-functional collaboration and driving employee engagement, resulting in improved customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Corporate Trainer

ServeCo
02.2024 - Current
  • Develop and lead engaging training programs for new hires and existing staff focused on service excellence, claims intake, CRM navigation, and process adherence.
  • Created and implemented structured onboarding workflows, call grading rubrics, and intake process guides used across the organization.
  • Leveraged AI-driven sentiment analysis to identify training needs, improve communication strategies, and drive performance improvements.
  • Partnered with leadership to coach employees on soft skills, professionalism, and conflict resolution, directly contributing to improved customer satisfaction scores.
  • Designed easy-to-use infographics, scripting posters, and cheat sheets to reinforce training objectives and increase learner retention.
  • Facilitated leadership development sessions and cross-training workshops to build internal talent pipelines.
  • Played a key role in compliance initiatives and standard operating procedure (SOP) updates, aligning with evolving company needs.

Management Trainee

Waffle House Restaurant
04.2023 - 02.2024
  • Successfully completed General Management Certification, gaining hands-on experience in restaurant operations, recruiting, employee supervision, and financial oversight.
  • Assisted in P&L reviews, budgeting, and cost analysis to support profitability goals.
  • Led by example to boost morale, maintain accountability, and reduce employee turnover.
  • Created optimized shift schedules based on data trends to balance staffing needs with labor costs.
  • Oversaw day-to-day operations, including food safety, inventory, and guest experience.
  • Spearheaded team-building initiatives and performance feedback sessions to cultivate a collaborative work environment.
  • Ensured consistent service quality and compliance with corporate standards through daily evaluations and coaching.

Data Analyst – Continuous Improvement

Belnick Warehouse
02.2022 - 03.2023
  • Collected, analyzed, and visualized large datasets to support decision-making across supply chain, inventory, and operational departments.
  • Built dashboards using Salesforce and custom Excel tools for tracking KPIs related to warehouse performance, product flow, and resource allocation.
  • Identified cost-saving opportunities by evaluating vendor performance, delivery timelines, and material usage patterns.
  • Played a key role in internal audit processes by compiling accurate data, preparing documentation, and supporting compliance reviews.
  • Recommended and implemented process improvements that streamlined workflows and reduced order fulfillment errors.
  • Presented actionable insights to leadership, enabling better forecasting and more strategic planning.
  • Contributed to training staff on new data procedures and reporting tools to improve accuracy and data literacy across teams.

Data Analyst – Continuous Improvement

Belnick Warehouse
02.2022 - 03.2023
  • Collected, analyzed, and visualized large datasets to support decision-making across supply chain, inventory, and operational departments.
  • Built dashboards using Salesforce and custom Excel tools for tracking KPIs related to warehouse performance, product flow, and resource allocation.
  • Identified cost-saving opportunities by evaluating vendor performance, delivery timelines, and material usage patterns.
  • Played a key role in internal audit processes by compiling accurate data, preparing documentation, and supporting compliance reviews.
  • Recommended and implemented process improvements that streamlined workflows and reduced order fulfillment errors.
  • Presented actionable insights to leadership, enabling better forecasting and more strategic planning.
  • Contributed to training staff on new data procedures and reporting tools to improve accuracy and data literacy across teams.

B2B Sales Representative / Floor Plan Specialist

Auction Credit
02.2019 - 10.2020
  • Developed and maintained strong professional relationships with automotive dealers and key clients.
  • Conducted cold calls and scheduled product demonstrations to onboard new dealership accounts.
  • Assisted with underwriting procedures, including KYC checks, OFAC screening, LexisNexis, and bank statement reviews.
  • Performed inventory audits, damage assessments, and prepared accurate inventory summaries.
  • Analyzed customer and dealer trends to identify risk factors and make strategic recommendations.
  • Created and facilitated training materials to help dealers understand compliance and reduce losses.
  • Worked closely with Business Developers to report potential risks and support portfolio growth initiatives.

Fraud Analyst

Bank of America
03.2015 - 04.2016
  • Reviewed customer accounts for the prevention and detection of potential fraud.
  • Conducted research and analysis of account activity to assess risk and fraud type.
  • Handled inbound and outbound calls with professionalism while adhering to fraud prevention protocols.
  • Trained to initiate fraud claims, conducted interviews, and determined liability in accordance with compliance guidelines.
  • Presented data insights to the team to enhance fraud strategies and resolution processes.

2nd Lead Teller / Floater

Greater Community Bank
10.2011 - 05.2012
  • Supported various departments including teller, switchboard, mortgage, and proof through cross-trained responsibilities.
  • Executed daily balancing reports, assisted with spreadsheet generation for monthly and yearly reconciliation.
  • Interpreted financial data to draw actionable conclusions for leadership strategy.
  • Facilitated training and onboarding of new hires, including side-by-side coaching and system walkthroughs.

Teller

Regions Bank
01.2011 - 10.2011
  • Recommended financial products and services tailored to individual customer needs.
  • Cross-sold banking solutions including loans, mortgages, and deposit accounts.
  • Maintained a high quality assurance score while adhering to regulatory standards.
  • Monitored accounts for suspicious activity to ensure compliance with AML and fraud guidelines.

Education

M.S. - Information Technology – Business Analytics

Southern New Hampshire University
12.2025

B.S. - Biology

Life University
Marietta, GA
06.2018

Skills

  • Project & Program Planning
  • Performance Metrics & KPI Development
  • Cross-functional Collaboration
  • Curriculum Design & Process Documentation
  • AI & Sentiment Analysis
  • CRM
  • Outlook
  • Pivot Tables
  • Root Cause & Gap Analysis
  • Communication & Stakeholder Engagement
  • Microsoft Office Suite (Advanced)

Certification

General Manager Certification

Relevant Qualifications

  • Solid background supporting and leading training, onboarding, and upskilling programs across various industries, including current experience as a Corporate Trainer, onboarding new hires as a General Manager, and training banking staff on updated systems at Greater Community Bank.
  • Assisted in the implementation of new banking software, helping seasoned tellers adjust to updated systems and processes with hands-on guidance.
  • Contributed to community outreach and engagement efforts while at Regions Bank by participating in 'feet on the street' marketing to encourage new account openings.
  • Experience working with performance data and training outcomes, using basic Excel tools and CRM systems to support reporting and continuous improvement.
  • Strong communicator and presenter, comfortable working with leaders and teams to plan onboarding sessions, facilitate workshops, and support employee development.
  • Familiar with platforms like Salesforce, CRM systems, and Microsoft Office Suite; open to learning new tools as needed to support team and project goals.
  • Willing and able to travel up to 30% and experienced in both remote and on-site work settings.

Timeline

Corporate Trainer

ServeCo
02.2024 - Current

Management Trainee

Waffle House Restaurant
04.2023 - 02.2024

Data Analyst – Continuous Improvement

Belnick Warehouse
02.2022 - 03.2023

Data Analyst – Continuous Improvement

Belnick Warehouse
02.2022 - 03.2023

B2B Sales Representative / Floor Plan Specialist

Auction Credit
02.2019 - 10.2020

Fraud Analyst

Bank of America
03.2015 - 04.2016

2nd Lead Teller / Floater

Greater Community Bank
10.2011 - 05.2012

Teller

Regions Bank
01.2011 - 10.2011

M.S. - Information Technology – Business Analytics

Southern New Hampshire University

B.S. - Biology

Life University
Ashley Hardy