Ashley Hardy
Cartersville
Summary
Dynamic Corporate Trainer with a proven track record at ServeCo, specializing in curriculum design and performance metrics. Expert in leveraging AI-driven analysis to enhance training effectiveness and communication strategies. Adept at fostering cross-functional collaboration and driving employee engagement, resulting in improved customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Trainer
ServeCo
02.2024 - Current
- Develop and lead engaging training programs for new hires and existing staff focused on service excellence, claims intake, CRM navigation, and process adherence.
- Created and implemented structured onboarding workflows, call grading rubrics, and intake process guides used across the organization.
- Leveraged AI-driven sentiment analysis to identify training needs, improve communication strategies, and drive performance improvements.
- Partnered with leadership to coach employees on soft skills, professionalism, and conflict resolution, directly contributing to improved customer satisfaction scores.
- Designed easy-to-use infographics, scripting posters, and cheat sheets to reinforce training objectives and increase learner retention.
- Facilitated leadership development sessions and cross-training workshops to build internal talent pipelines.
- Played a key role in compliance initiatives and standard operating procedure (SOP) updates, aligning with evolving company needs.
Management Trainee
Waffle House Restaurant
04.2023 - 02.2024
- Successfully completed General Management Certification, gaining hands-on experience in restaurant operations, recruiting, employee supervision, and financial oversight.
- Assisted in P&L reviews, budgeting, and cost analysis to support profitability goals.
- Led by example to boost morale, maintain accountability, and reduce employee turnover.
- Created optimized shift schedules based on data trends to balance staffing needs with labor costs.
- Oversaw day-to-day operations, including food safety, inventory, and guest experience.
- Spearheaded team-building initiatives and performance feedback sessions to cultivate a collaborative work environment.
- Ensured consistent service quality and compliance with corporate standards through daily evaluations and coaching.
Data Analyst – Continuous Improvement
Belnick Warehouse
02.2022 - 03.2023
- Collected, analyzed, and visualized large datasets to support decision-making across supply chain, inventory, and operational departments.
- Built dashboards using Salesforce and custom Excel tools for tracking KPIs related to warehouse performance, product flow, and resource allocation.
- Identified cost-saving opportunities by evaluating vendor performance, delivery timelines, and material usage patterns.
- Played a key role in internal audit processes by compiling accurate data, preparing documentation, and supporting compliance reviews.
- Recommended and implemented process improvements that streamlined workflows and reduced order fulfillment errors.
- Presented actionable insights to leadership, enabling better forecasting and more strategic planning.
- Contributed to training staff on new data procedures and reporting tools to improve accuracy and data literacy across teams.
Data Analyst – Continuous Improvement
Belnick Warehouse
02.2022 - 03.2023
- Collected, analyzed, and visualized large datasets to support decision-making across supply chain, inventory, and operational departments.
- Built dashboards using Salesforce and custom Excel tools for tracking KPIs related to warehouse performance, product flow, and resource allocation.
- Identified cost-saving opportunities by evaluating vendor performance, delivery timelines, and material usage patterns.
- Played a key role in internal audit processes by compiling accurate data, preparing documentation, and supporting compliance reviews.
- Recommended and implemented process improvements that streamlined workflows and reduced order fulfillment errors.
- Presented actionable insights to leadership, enabling better forecasting and more strategic planning.
- Contributed to training staff on new data procedures and reporting tools to improve accuracy and data literacy across teams.
B2B Sales Representative / Floor Plan Specialist
Auction Credit
02.2019 - 10.2020
- Developed and maintained strong professional relationships with automotive dealers and key clients.
- Conducted cold calls and scheduled product demonstrations to onboard new dealership accounts.
- Assisted with underwriting procedures, including KYC checks, OFAC screening, LexisNexis, and bank statement reviews.
- Performed inventory audits, damage assessments, and prepared accurate inventory summaries.
- Analyzed customer and dealer trends to identify risk factors and make strategic recommendations.
- Created and facilitated training materials to help dealers understand compliance and reduce losses.
- Worked closely with Business Developers to report potential risks and support portfolio growth initiatives.
Fraud Analyst
Bank of America
03.2015 - 04.2016
- Reviewed customer accounts for the prevention and detection of potential fraud.
- Conducted research and analysis of account activity to assess risk and fraud type.
- Handled inbound and outbound calls with professionalism while adhering to fraud prevention protocols.
- Trained to initiate fraud claims, conducted interviews, and determined liability in accordance with compliance guidelines.
- Presented data insights to the team to enhance fraud strategies and resolution processes.
2nd Lead Teller / Floater
Greater Community Bank
10.2011 - 05.2012
- Supported various departments including teller, switchboard, mortgage, and proof through cross-trained responsibilities.
- Executed daily balancing reports, assisted with spreadsheet generation for monthly and yearly reconciliation.
- Interpreted financial data to draw actionable conclusions for leadership strategy.
- Facilitated training and onboarding of new hires, including side-by-side coaching and system walkthroughs.
Teller
Regions Bank
01.2011 - 10.2011
- Recommended financial products and services tailored to individual customer needs.
- Cross-sold banking solutions including loans, mortgages, and deposit accounts.
- Maintained a high quality assurance score while adhering to regulatory standards.
- Monitored accounts for suspicious activity to ensure compliance with AML and fraud guidelines.
Education
M.S. - Information Technology – Business Analytics
Southern New Hampshire University
12.2025
B.S. - Biology
Life University
Marietta, GA06.2018
Skills
- Project & Program Planning
- Performance Metrics & KPI Development
- Cross-functional Collaboration
- Curriculum Design & Process Documentation
- AI & Sentiment Analysis
- CRM
- Outlook
- Pivot Tables
- Root Cause & Gap Analysis
- Communication & Stakeholder Engagement
- Microsoft Office Suite (Advanced)
Certification
General Manager Certification
Relevant Qualifications
- Solid background supporting and leading training, onboarding, and upskilling programs across various industries, including current experience as a Corporate Trainer, onboarding new hires as a General Manager, and training banking staff on updated systems at Greater Community Bank.
- Assisted in the implementation of new banking software, helping seasoned tellers adjust to updated systems and processes with hands-on guidance.
- Contributed to community outreach and engagement efforts while at Regions Bank by participating in 'feet on the street' marketing to encourage new account openings.
- Experience working with performance data and training outcomes, using basic Excel tools and CRM systems to support reporting and continuous improvement.
- Strong communicator and presenter, comfortable working with leaders and teams to plan onboarding sessions, facilitate workshops, and support employee development.
- Familiar with platforms like Salesforce, CRM systems, and Microsoft Office Suite; open to learning new tools as needed to support team and project goals.
- Willing and able to travel up to 30% and experienced in both remote and on-site work settings.
Timeline
Corporate Trainer
ServeCo
02.2024 - Current
Management Trainee
Waffle House Restaurant
04.2023 - 02.2024
Data Analyst – Continuous Improvement
Belnick Warehouse
02.2022 - 03.2023
Data Analyst – Continuous Improvement
Belnick Warehouse
02.2022 - 03.2023
B2B Sales Representative / Floor Plan Specialist
Auction Credit
02.2019 - 10.2020
Fraud Analyst
Bank of America
03.2015 - 04.2016
2nd Lead Teller / Floater
Greater Community Bank
10.2011 - 05.2012
Teller
Regions Bank
01.2011 - 10.2011
M.S. - Information Technology – Business Analytics
Southern New Hampshire University
B.S. - Biology
Life University
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