Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ashley Harper

Milner

Summary

Customer Service Representative with extensive experience in the Orthodontic industry. Proven ability to establish rapport with clients and enhance customer satisfaction. Specializes in quality, speed, and process optimization to drive company success. Results-oriented professional with a strong focus on building relationships and cultivating partnerships.

Overview

18
18
years of professional experience

Work History

Medical Assistant Aesthetics

Truffles Medi Spa
09.2021 - 05.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Improved clinical workflow with introduction of electronic health records system.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Orthodontic Assistant

Orthodontics
09.2008 - 09.2016
  • Company Overview: Dr. Liliana Maria - Orthodontics, Stockbridge, GA
  • Prepared patients for the orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Performed administrative duties, including appointment setting and follow up calls.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and trained new associates.
  • Built loyal patient following and retained many return patients by providing empathetic and caring service.

Billing and Insurance Coordinator

Orthodontics
10.2011 - 10.2015
  • Company Overview: Dr. Liliana Mejia - Orthodontics, Stockbridge, GA
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Coordinated with the contracting department to resolve outstanding invoices.
  • Prepared monthly receivable statements.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Answered calls to help over 35-45 customers each day.

Lead Scheduling Coordinator

Orthodontics
09.2006 - 07.2011
  • Company Overview: Dr. Liliana Mejia - Orthodontics, Stockbridge, GA
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Scheduled, rescheduled and handled canceled appointments for patients in Orthotrac software.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
  • Answered calls to help over 35-45 customers each day.

Education

No Degree -

Gordon College
Barnesville, GA

Skills

  • Customer service Excellent
  • Data Entry Excellent
  • Teamwork Excellent
  • Professional telephone demeanor Excellent
  • Self-Starter Very Good
  • Industry Knowledge Very Good

Software

  • Orthotrac Excellent
  • Microsoft Excel Very Good
  • Microsoft Word Very Good
  • Microsoft Outlook Excellent

Timeline

Medical Assistant Aesthetics

Truffles Medi Spa
09.2021 - 05.2024

Billing and Insurance Coordinator

Orthodontics
10.2011 - 10.2015

Orthodontic Assistant

Orthodontics
09.2008 - 09.2016

Lead Scheduling Coordinator

Orthodontics
09.2006 - 07.2011

No Degree -

Gordon College

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Ashley Harper