Ashley Harris
DIRECTV
Lawrenceville
7
years of professional experience
Dynamic sales and customer service professional with expertise honed at DIRECTV. Excel in customer relationship building and technical troubleshooting, achieving a 95% customer satisfaction rate. Skilled in active listening and problem-solving, adept at delivering clear solutions and enhancing customer experiences. Proven ability to drive sales and resolve complex issues efficiently.
Work History
Remote Sales Representatives
2 Years 2 Months- Assisted customers by phone, chat, or other remote support channels.
- Answered questions regarding accounts, billing, services, packages, and programming.
- Helped customers troubleshoot common TV, receiver, remote-control, and service issues.
- Processed account updates, payments, service changes, and requests accurately.
- Resolved customer complaints using active listening and problem-solving skills.
Remote Customer Service
1 Year 3 Months- Responded to customer inquiries by phone, email, and chat.
- Resolved customer complaints and concerns professionally and efficiently.
- Assisted with orders, billing questions, account updates, and service requests.
- Provided accurate information and clear solutions to customers.
- Documented customer interactions and updated account information.
- Escalated complex issues to the appropriate department when needed.
Remote Customer Service
1 Year 4 Months- Assisted customers through phone, chat, and online support.
- Troubleshot common technical issues involving devices, software, and accounts.
- Explained technical information clearly and patiently to customers.
- Resolved customer concerns while maintaining a professional and positive attitude.
Education
High School Diploma
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales expertise
Sales presentations
Sales consultation
Timeline
Remote Sales Representatives
DIRECTV
02.2024 - 04.2026Read More
Remote Customer Service
AFIMAC
09.2021 - 12.2022Read More
Remote Customer Service
Apple
03.2019 - 07.2020Read More
Morrow High School
High School Diploma
Read More