Ashley Johnson
Atlanta
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Producer
BlueCross BlueShield/Spectraforce
03.2022 - 03.2023
- This was a temporary assignment.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Built strong relationships with clients, leading to increased referrals and business growth.
Claims Representative
National General Insurance Company
04.2023 - 01.2024
- Assisted in the First Notice of Loss Department.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
IT Support Specialist
Asurion
02.2019 - 02.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Responsible to promoting and selling device protection plans to qualified customers.
- Resolved service requests by individually troubleshooting and addressing user issues.
Trainer/SME/Senior Customer Service Agent
Best Buy/Wipro
01.2017 - 01.2019
- Trained new recruits to do the following: Search, obtain, verify, and process required data to acquire the correct solutions for clients in the Smart Home Theater Department.
- Scheduled appointments for clients for services such as mounting a tv on a wall, installing a camera, installing smart home devices, etc.
- Confirmed clients installations and deliveries by utilizing two screens to multitask different apps.
- Offered solutions for scheduling and delivery conflicts.
Education
Certification (Expired) - Life/Health/Accidental Insurance
Pearson Vue
Resume2023
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2006
Skills
Computer Literacy (type 33 wpm)
Accurately learn and memorize product information and system tools
Excellent organization, time management and interpersonal skills
Efficient with Microsoft Office
Technical Support Experienced
Persuasive
Able to achieve and maintain QA scores
Coachable
Self-motivated and reliable to complete shifts
Insurance Claims Review
Policy Knowledge
Timeline
Claims Representative
National General Insurance Company
04.2023 - 01.2024
Licensed Insurance Producer
BlueCross BlueShield/Spectraforce
03.2022 - 03.2023
IT Support Specialist
Asurion
02.2019 - 02.2021
Trainer/SME/Senior Customer Service Agent
Best Buy/Wipro
01.2017 - 01.2019
Certification (Expired) - Life/Health/Accidental Insurance
Pearson Vue
High School Diploma -
Cedar Grove High School
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