Ashley Johnson
Suwanee
Summary
Customer Service Specialist with 6+ years of remote work experience, expert in handling inbound/outbound calls, account management, and assisting clients with sensitive inquiries. Proficient in Microsoft Word, Excel, CRM systems, and remote work technology. Strong communicator and problem solver dedicated to delivering professional and empathetic support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kaiser
02.2020 - 02.2022
- Provided remote customer support for healthcare clients.
- Assisted with scheduling, billing inquiries, and account management.
- Demonstrated proficiency in multiple computer systems and softphone applications.
- Maintained high customer satisfaction through professional and timely support.
- Remote
Benefit Support Specialist
Conduent
03.2022 - Current
- Handle inbound and outbound calls assisting retirees and surviving spouses with benefit inquiries and reporting deaths.
- Review accounts to determine eligible benefits for clients and families.
- Manage sensitive information with confidentiality and professionalism.
- Perform password resets and troubleshoot account issues.
- Utilize Microsoft Word, Excel, and multiple internal systems to manage client records.
- Remote
Customer Service Representative
Alorica
01.2019 - 12.2021
- Assisted customers with inquiries, providing accurate information and support for their needs.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
- Oversaw incoming call management, ensuring prompt and professional responses to client inquiries.
- Trained new staff on customer service protocols and best practices for handling inquiries.
Education
High School Diploma - undefined
Collins Hill High School
Suwanee, GASkills
- Customer Service & Client Relations
- Remote Work & Virtual Communication
- Inbound & Outbound Call Management
- Microsoft Word, Excel, Outlook
- CRM Systems & Account Management
- Problem Solving & Conflict Resolution
- Sensitive Information Handling
- Time Management & Multitasking
Additional Highlights
- Over 6 years of remote work experience
- Expert in navigating multiple systems and software simultaneously
- Strong ability to assist clients with complex or sensitive cases
Timeline
Benefit Support Specialist
Conduent
03.2022 - Current
Customer Service Representative
Kaiser
02.2020 - 02.2022
Customer Service Representative
Alorica
01.2019 - 12.2021
High School Diploma - undefined
Collins Hill High School