Ashley Johnson
Ellenwood
Summary
Dynamic manager with a proven track record at Walgreens, excelling in team leadership and decision-making. Enhanced operational efficiency through effective scheduling and resource allocation. Recognized for exceptional customer service skills at Emory Healthcare, ensuring patient satisfaction and streamlined communication. Proficient in time management and adept at implementing new processes for improved productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Walgreens
Ellenwood
06.2014 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Supported team initiatives by learning and implementing new processes effectively.
- Managed scheduling and resource allocation to optimize productivity across departments.
- Collaborated with colleagues to address challenges and streamline communication channels.
Patient Service Representative
Emory Healthcare Winship Cancer Institute
Decatur, GA
10.2020 - 12.2021
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Scheduled patient appointments efficiently using electronic health record systems.
- Assisted in managing patient flow, ensuring timely check-ins and minimizing wait times.
- Collaborated with medical staff to coordinate care and communicate patient needs effectively.
Overnight Stocker
Walmart
Atlanta, GA
06.2007 - 06.2014
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted with inventory management to maintain accurate stock levels and reduce discrepancies.
- Operated equipment for unloading deliveries, ensuring timely restocking of products.
- Collaborated with team members to optimize workflow during busy overnight shifts.
Education
High School Diploma - College Preparatory Courses
Martin Luther King, Jr. High School
Lithonia, GA05.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Certification
Pharmacy Technician License
Timeline
Patient Service Representative
Emory Healthcare Winship Cancer Institute
10.2020 - 12.2021
Manager
Walgreens
06.2014 - Current
Overnight Stocker
Walmart
06.2007 - 06.2014
High School Diploma - College Preparatory Courses
Martin Luther King, Jr. High School