Ashley Jordan
Fort Benning
Summary
A certified Business Specialist highly organized with the ability to multi-task in a fast-paced work environment. One goal-oriented professional with great decision-making capabilities. I can produce innovative ideas and execute accordingly. I am fluent in English and conversational in English and
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
10
10
years of professional experience
Work History
Behavior Health Technician
United States Army
04.2021 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
Shift Supervisor
AutoZone
01.2018 - 02.2021
- Markets products by developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Customer Service Rep I
Division of Retirement
07.2017 - 08.2018
- Provide customer service via telephone for Florida State retiree while assisting in account support.
iTunes Specialist (Work At Home)
Apple Inc.
07.2015 - 05.2017
- Communicate directly with customers in a chat interface to resolve account problematic issues. Work closely with Apple products in order to effectively resolve technical issues & work close with billing records.
Education
Master Of Social Work - Social Work
Troy University
Troy, ALBachelor's of Science - Psychology with a minor Criminal Justice
Florida A&M University
Tallahassee, FL05.2018
High School Diploma - undefined
Gateway High School
Kissimmee, FL05.2018
Associate of Arts - General Studies & Minor in Business
Valencia College
Orlando, FL05.2014
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Substance abuse experience
- Mental health support
- Multicultural competence
- Crisis intervention
- Suicide prevention
- Behavioral analysis
Accomplishments
Good Conduct Medal
Army Service Ribbon
National Defense Service Ribbon
Army Superior Unit Award
Timeline
Behavior Health Technician
United States Army
04.2021 - Current
Shift Supervisor
AutoZone
01.2018 - 02.2021
Customer Service Rep I
Division of Retirement
07.2017 - 08.2018
iTunes Specialist (Work At Home)
Apple Inc.
07.2015 - 05.2017
Bachelor's of Science - Psychology with a minor Criminal Justice
Florida A&M University
High School Diploma - undefined
Gateway High School
Associate of Arts - General Studies & Minor in Business
Valencia College
Master Of Social Work - Social Work
Troy University
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