Ashley Judah
Jonesboro
Summary
Accomplished and creative executive manager possessing multifaceted experience and proven ability to reenergize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
15
15
years of professional experience
Work History
Senior Direct Support Professional
Dawn To Dusk Well Being Center
03.2020 - 02.2024
- Served as a knowledgeable resource for colleagues seeking guidance on best practices in direct support work or information about specific client needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, enhancing service quality and effectiveness.
- Facilitated community integration by connecting clients with local resources and organizing group outings to promote socialization.
- Developed strong rapport with clients through active listening skills and genuine empathy, fostering trust-based relationships.
- Improved overall quality of care by providing comprehensive training to junior Direct Support Professionals.
- Maintained confidentiality of sensitive client information in accordance with privacy regulations, preserving dignity and respect for all individuals served.
- Fostered a supportive environment for clients with diverse needs, utilizing effective communication and problem-solving techniques.
Supervisor
Partnerships For People
04.2018 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Store Manager
Toys"R"Us
10.2014 - 01.2018
- Coach a team of 15 on effective upselling and cross-selling methods.
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency by 35%.
- Support all development and goal attainment by focusing on skill development and job satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager
Pathmark Supermarket
06.2009 - 05.2014
- Coached team on effective upselling and cross-selling methods.
- Set and enforced four policies focused on increasing team productivity and strengthening operations.
- Helped with planning weekly schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Applied Science - Liberal Arts And Sciences
Wake Technical Community College
Raleigh, NC05.2027
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff supervision
- Strategic planning
- Budgeting
- Customer service
- Teamwork
- Problem-solving
Summary of Qualifications
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Proven ability to understand customer requirements and translate them into actionable project plans.
Timeline
Senior Direct Support Professional
Dawn To Dusk Well Being Center
03.2020 - 02.2024
Supervisor
Partnerships For People
04.2018 - 02.2020
Assistant Store Manager
Toys"R"Us
10.2014 - 01.2018
Assistant Manager
Pathmark Supermarket
06.2009 - 05.2014
Associate of Applied Science - Liberal Arts And Sciences
Wake Technical Community College
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