Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Larkins

Americus

Summary

Dynamic customer service professional with extensive experience at Teleperformance, excelling in CRM software and troubleshooting techniques. Proven track record in enhancing customer retention and driving process improvements, consistently delivering top-quality service and achieving sales quotas. Committed to leveraging product knowledge to elevate customer experiences and foster loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance
Albany
01.2024 - 07.2025
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and troubleshooting.
  • Documented customer interactions in the CRM system for future reference.
  • Followed company policies to maintain compliance during customer interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Care Representative

Covergys
Columbus
02.2023 - 01.2025
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Strengthened customer retention by offering discount options.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

High School Diploma -

Americus Sumter High School
Americus, GA
05-2009

Skills

  • Customer service
  • CRM software
  • Troubleshooting techniques
  • Product knowledge
  • Data entry
  • Customer retention

Timeline

Customer Service Representative

Teleperformance
01.2024 - 07.2025

Customer Care Representative

Covergys
02.2023 - 01.2025

High School Diploma -

Americus Sumter High School

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Ashley Larkins