Ashley McIntee
Warner Robins
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work History
Team Leader
H&R Block
11.2023 - Current
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
Driver
Nelson’s Memorial Mortuary
06.2009 - Current
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Beauty Advisor/Cashier
BELK
06.2023 - 11.2023
- Familiarity with electronic equipment, like cash register and POS.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Wire Tech
AT&T
04.2022 - 08.2022
- Installing security monitoring systems such as closed-circuit television (CCTV) cameras and smoke detectors
- Testing and repairing electrical wiring systems and equipment.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Enhanced network performance for clients by conducting regular maintenance on wiring systems.
Manager in Training
Chick-Fil-A
08.2021 - 12.2021
- Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed
- Switching off all lights and enabling the alarm system at the close of business.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
Youth Care Worker
Perimeter Behavioral of Missouri
03.2021 - 07.2021
- Traveling to various locations for events or meetings.
- Enhanced youth development by implementing structured activities and educational support.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
Manager
MARKS & MORGANS JEWELRY
05.2015 - 02.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Waiter
Applebee’s
07.2015 - 12.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Sales Associate/Manager in Training
Express Clothing
05.2014 - 07.2015
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
Barback/Cook
Hustler’s Sports Bar & Grill
08.2012 - 12.2013
- Prepares all food items to order, following standard recipes and procedures within specified time limits
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Education
Bachelor of Science - Marketing
Mercer University
Macon, GA01.2027
Associate of Arts - Business Administration
Georgia Military College
Warner Robins, GA07.2019
High School Diploma -
Northside High School
Warner Robins, GA05.2009
Skills
- Complaint Resolution
- Coaching
- Cash Handling
- Mentoring
- Shift Scheduling
- Technical Support
- Team Supervision
- Client Service
- Documentation and Reporting
- Sales Expertise
- Safety
- Attention to Detail
- Analytical Thinking
Organizations
- Sigma Nu Fraternity Inc. Beta Gamma Chp., Lt. Commander (Vice President), Spring 2013, Social Chair, Fall 2010, Spring 2011
- NAACP, Youth President of Houston County, 2008, 2009
Timeline
Team Leader
H&R Block
11.2023 - Current
Beauty Advisor/Cashier
BELK
06.2023 - 11.2023
Wire Tech
AT&T
04.2022 - 08.2022
Manager in Training
Chick-Fil-A
08.2021 - 12.2021
Youth Care Worker
Perimeter Behavioral of Missouri
03.2021 - 07.2021
Waiter
Applebee’s
07.2015 - 12.2015
Manager
MARKS & MORGANS JEWELRY
05.2015 - 02.2017
Sales Associate/Manager in Training
Express Clothing
05.2014 - 07.2015
Barback/Cook
Hustler’s Sports Bar & Grill
08.2012 - 12.2013
Driver
Nelson’s Memorial Mortuary
06.2009 - Current
Bachelor of Science - Marketing
Mercer University
Associate of Arts - Business Administration
Georgia Military College
High School Diploma -
Northside High School
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