Ashley McKinney
Atlanta
Summary
Results-driven professional seeking a managerial role in retail or customer service. Strong leader skilled at resolving challenges, fostering a positive environment, and making quick decisions in fast-paced settings. Committed to driving growth, development, and operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
Rag-O-Rama
03.2021 - Current
- Lead daily store operations, ensuring smooth workflow and exceptional customer service.
- Resolve challenges quickly and effectively in a fast-paced retail environment.
- Train, mentor, and provide meaningful feedback to staff, cultivating professional growth and reducing turnover.
- Proficient in identifying current clothing trends to curate merchandise that sells quickly and appeals to a variety of customers.
- Assisted with handbook updates to improve training programs, positively impacting store financials and employees’ understanding of company processes and procedures.
- Implement strategies to increase sales, improve efficiency, and enhance customer satisfaction.
- Monitor inventory, manage schedules, and ensure compliance with company policies.
- Foster a positive team culture that motivates employees and supports career development.
Management
Buffalo Exchange
10.2011 - 07.2020
- Progressed from buyer to associate manager and ultimately store manager within three years, reflecting strong leadership and dedication to Brand.
- Supervised daily store operations and maintained high standards of customer service.
- Managed, trained, and coached staff to achieve performance goals and reduce turnover.
- Oversaw inventory management, merchandise selection, and visual displays aligned with current fashion trends.
- Assisted in implementing policies and procedures to improve operational efficiency and employee understanding.
- Monitored financial performance, tracked sales reports, and contributed to setting annual financial goals.
- Fostered a positive team environment that encouraged professional growth and collaboration.
Education
Arts
Otterbein University
Westerville, OHSkills
- Leadership and team management
- Staff training and development
- Customer service excellence
- Inventory management and merchandising
- Problem-solving in fast-paced environments
- Knowledge of current clothing trends
- Financial tracking and reporting, including setting yearly financial goals
- Exceptional multitasking and time management abilities
Timeline
Store Manager
Rag-O-Rama
03.2021 - Current
Management
Buffalo Exchange
10.2011 - 07.2020
Arts
Otterbein University