Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley McSpadden

Americus

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service management and loss prevention strategies. Proven ability to enhance sales presentations and foster strong customer relationships. Recognized for cash handling accuracy and problem-solving skills, consistently delivering exceptional results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Lead Sales Key Holder

Dollar General
09.2023 - Current
  • Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
  • Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.

Machine Operator

TSG/Resolute
06.2014 - 09.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Education

GED -

South Georgia Technical College
Americus, GA
05-2010

Skills

  • Store operations
  • Retail sales
  • Sales presentations
  • Inventory control
  • Technical skills
  • Pricing
  • Loss prevention
  • Cash handling
  • Customer service management
  • Cash handling accuracy
  • Alarm systems
  • Loss prevention strategies
  • Bank deposits
  • Drawer counting
  • Front end operations
  • Store recovery processes
  • Time management
  • Honest and dependable
  • Problem-solving
  • Friendly and helpful
  • Reliable and responsible
  • Cleaning and sanitizing
  • Multitasking

Timeline

Lead Sales Key Holder

Dollar General
09.2023 - Current

Machine Operator

TSG/Resolute
06.2014 - 09.2018

GED -

South Georgia Technical College

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Ashley McSpadden