Ashley Mercer
Atlanta
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Client Services Representative
Synergis
Atlanta
04.2024 - Current
- Manage client relationships and deliver tailored IT/creative staffing solutions across contract and direct hire needs.
- Coordinate end-to-end staffing process with hiring managers and recruiting teams to ensure timely placements.
- Represent Synergis at events and client outings to deepen partnerships and generate new business.
- Maintain CRM documentation and align client needs with candidate pipelines.
Account Executive
Arttiee
Atlanta
03.2023 - Current
- Managed a portfolio of 60+ clients, generating $180K+ in revenue and increasing sales by 20% in the first year.
- Delivered tailored solutions with cross-functional teams, improving customer satisfaction by 18%.
- Closed high-value contracts, increasing new business by 40%.
- Conducted market analysis, boosting lead conversion by 26%.
HR Technology Consultant
Unum
Remote
07.2023 - 01.2024
- Delivered Gathr platform demos and presentations to HR leaders, demonstrating operational efficiency improvements.
- Triaged client inquiries and provided frontline technical support or resource redirection.
- Created sales enablement decks and marketing drops to support product adoption.
- Consulted HR teams on process optimization through tech implementation.
Account Executive
ADP
Alpharetta
12.2021 - 03.2023
- Sourced new business through strategic outreach, generating $100K+ in HR tech sales.
- Surpassed quota by 226% in FY’22 through consultative selling and effective demos.
- Supported field reps with sales enablement tools and identified cross-selling opportunities.
- Collaborated across teams to reduce churn by 16%.
Program Assistant
Georgia Southern University – Office of Leadership & Community Engagement
Statesboro
05.2018 - 08.2020
- Handled office operations and communication, contributing to leadership and community events.
- Created promotional materials and managed social media for program outreach.
- Advised students on current leadership and community events, and increased student engagement by 13%
Peer Mentor
Georgia Southern University – Academic Success Center
Statesboro
01.2019 - 05.2020
- Advised students on academic strategies, improving mentee outcomes.
- Led workshops and built community through engagement initiatives.
Education
Special Education -
Georgia Southern University
08.2017
Skills
- Relationship Management
- Microsoft Excel
- Data Analytics
- Qlik
- CRM software (Salesforce, Hubspot, Salesloft)
- Negotiation skills
- Cold Calling
- Lead Generation
- Sales Enablement
- Product Demos
- Customer service
- Cross-functional collaboration
- Market research
- Cross selling
- Client Adoption
- Client Onboarding
- Problem-
- Client relationship management
- Staffing process coordination
- Consultative selling
- Escalation management
- Customer retention strategies
Timeline
Client Services Representative
Synergis
04.2024 - Current
HR Technology Consultant
Unum
07.2023 - 01.2024
Account Executive
Arttiee
03.2023 - Current
Account Executive
ADP
12.2021 - 03.2023
Peer Mentor
Georgia Southern University – Academic Success Center
01.2019 - 05.2020
Program Assistant
Georgia Southern University – Office of Leadership & Community Engagement
05.2018 - 08.2020
Special Education -
Georgia Southern University