Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Mkwanazi

Decatur

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using different softwares to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met

Overview

8
8
years of professional experience
1
1
Certification

Work History

Orthodontics Front Office Lead

Beautiful Smiles
11.2021 - 06.2023
  • Greeted Patients at Check In and Check Out
  • Answered approximately 50-80 Phone Calls daily
  • Scheduled (New/Old) patients as well as confirmed and canceled appointments
  • Verified All insurances (Traditional and Medicaid)
  • Great Experience with OrthoTrac
  • Effectively explained financial obligations
  • Accepted Patient Payments
  • Posted Patient Payments
  • Prepared contracts for patients initiating treatment

Patient Support Specialist

Emory University
08.2016 - 11.2019
  • Under general supervision, the Patient Support Specialist promotes patient awareness of resources available to individuals/families impacted by HIV/AIDS
  • Supported and guided over 500 patients through The Emory Clinic's processes
  • Enhances patient and family awareness of available psychosocial support services that include peer to peer support and group support
  • May participate in and/or organize HIV/AIDS outreach activities in the community
  • Supports patients in articulating and developing personal goals and objectives for recovery and wellness
  • Guides them through the process of identifying possible barriers they may encounter
  • Maintains complete and accurate records and files
  • Collects and enter information into the data base and may assist in data compilation
  • Identifies, contacts, corresponds with and interviews program participants, either in person, in a clinical setting or by telephone for the purpose of ensuring that questionnaires are complete, legible and accurate

Fabric Department (Lead)

Czarnowski Exhibit Services
05.2015 - 08.2016
  • Measured and Cut fabric according to the dimensions for multiple jobs (Models, Displays & Fixtures).
  • Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
  • Sewed fabrics and attached them to different types of beading and lining.
  • Operated sewing machines to join, reinforce, or decorate products.
  • Created liners for fabrics as needed.
  • Calculated Mathematical formulas to make sure all fabrics were cut to the proper size based upon the material being used.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associate of Science - Health Sciences

Georgia Perimeter College
05-2014

High School Diploma -

Ronald E McNair High School
05-2009

Skills

  • Time management
  • HIPAA Compliance
  • Patient Care/ Patient Support / Customer Service
  • Specimen Handling
  • Order of Draw
  • Strong leadership
  • Customer service
  • Problem-solving

Certification

  • NHA (National Health Association) Certified

Phlebotomy/ #C9G6F7N5

  • OSHA Certified
  • CPR/AED Certification

Timeline

Orthodontics Front Office Lead

Beautiful Smiles
11.2021 - 06.2023

Patient Support Specialist

Emory University
08.2016 - 11.2019

Fabric Department (Lead)

Czarnowski Exhibit Services
05.2015 - 08.2016

High School Diploma -

Ronald E McNair High School

Associate of Science - Health Sciences

Georgia Perimeter College

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Ashley Mkwanazi