Ashley Nesbitt
Macon
Summary
Healthcare professional with over a decade of expertise in pharmacy and nursing roles, adept at medication management and patient care. Demonstrates strong organizational skills and attention to detail in fast-paced environments, ensuring efficient inventory management and compliance with regulations. Proficient in Microsoft Office and committed to enhancing patient experiences through effective communication and teamwork.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician (Work From Home)
Meds by Mail CHAMPVA
04.2025 - Current
- Perform call center tasks according to policies and procedures
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current demographics and medications.
- Maintain HIPAA compliance and adhere to all regulations, procedures, and quality assurance standards.
- Input of prescription refills, tracking the delivery of medication, and linking prescriptions to a patients account.
Triage Nurse ; Medical Records Specialist
Southern Primary Care
02.2024 - 01.2025
- Provide professional nursing assessments, prioritize treatments according to the urgency of need, and initiate medical care to patients arriving.
- Assisting patients with questions and medical advice over the telephone.
- Assisting doctors with procedures and exams, and collecting patients specimens and vital signs.
- Sending out referrals for specialty doctors and orders for special scans that are needed.
- Collecting and gathering patients medical records and sending them out.
- Accepting payment for services provided.Conduct comprehensive nursing assessments, prioritize patient care, and initiate timely medical interventions, enhancing emergency response efficiency.
- Provide expert medical advice via telephone, addressing patient concerns promptly and reducing unnecessary in-person visits.
- Offer expert medical guidance via telephone, addressing patient concerns promptly and reducing unnecessary in-person visits.
- Manage patient medical records meticulously, ensuring accurate documentation and timely distribution to relevant healthcare providers.
- Assist doctors in procedures and exams, collect vital patient data, and facilitate seamless communication within the healthcare team.
- Assist doctors in procedures and exams, collect vital patient data, and facilitate seamless communication within the healthcare team at Southern Primary Care.
Pharmacy Technician
Wal-Mart Pharmacy
02.2017 - 06.2024
- Help healthcare providers and patients by greeting them in person and by phone, answering questions and requests, referring inquiries to the pharmacist on duty.
- Maintaining pharmacy inventory by checking stock to determine inventory level, anticipating needed medication and supplies, placing orders, and removing outdated medications.
- Maintaining a clean and safe work environment by complying with procedure, rules, and regulations.
- Organizing medications for pharmacists to dispense by reading medication orders and prescription, preparing labels, and calculating quantities.
Call Center
Southern Primary Care
02.2023 - 02.2024
- Manage inbound calls at Southern Primary Care, providing empathetic support to patients. Coordinate with medical staff to ensure timely resolution of inquiries.
- Streamline call handling processes, reducing average call duration while maintaining high patient satisfaction scores. Implement efficient follow-up system.
- Meticulously document patient interactions, ensuring accurate information transfer to healthcare providers. Maintain strict confidentiality protocols.
- Provide empathetic support to diverse patient base, addressing concerns with compassion. Adapt communication style to individual needs, ensuring clarity.
Lead Pharmacy Technician
CVS Pharmacy
08.2012 - 08.2016
- Help healthcare providers and patients by greeting them in person and by phone, answering questions and requests, referring inquiries to the pharmacist on duty.
- Maintaining pharmacy inventory by checking stock to determine inventory level, anticipating needed medication and supplies, placing orders, and removing outdated medications.
- Maintaining a clean and safe work environment by complying with procedure, rules, and regulations.
- Organizing medications for pharmacist to dispense by reading medication orders and prescription, preparing labels, and calculating quantities.
Education
High School Diploma -
Southwest High School
Macon, GA01.2008
Certificate in Pharmacy Technician - undefined
American Professional Institute (API)
Macon, GA01.2012
Skills
- Triage
- Teamwork
- Equipment operation
- Empathy and patience
- Typing 49 WPM
- Customer service
- Problem-solving skills
- HIPAA regulations
- Time management
- Multitasking and organization
Timeline
Certified Pharmacy Technician (Work From Home)
Meds by Mail CHAMPVA
04.2025 - Current
Triage Nurse ; Medical Records Specialist
Southern Primary Care
02.2024 - 01.2025
Call Center
Southern Primary Care
02.2023 - 02.2024
Pharmacy Technician
Wal-Mart Pharmacy
02.2017 - 06.2024
Lead Pharmacy Technician
CVS Pharmacy
08.2012 - 08.2016
Certificate in Pharmacy Technician - undefined
American Professional Institute (API)
High School Diploma -
Southwest High School