Ashley Norman
Thomasville
Summary
Dynamic professional with extensive experience in the business environment, excelling in customer relationship management and financial analysis. Proven track record in enhancing client satisfaction through effective communication and meticulous reporting. Adept at loan processing and compliance, demonstrating strong problem-solving abilities and attention to detail in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
Thomasville
04.2025 - Current
- Supported team in building strong customer relationships through effective communication.
- Maintained accurate records of client interactions and inquiries.
- Facilitated follow-up communications to ensure client satisfaction with services provided.
- Created reports on customer satisfaction and other metrics related to relationship building.
- Provided personalized service to clients in order to build relationships and maintain customer loyalty.
Bookkeeper
Forsyth County Schools
Cumming
10.2023 - 03.2025
- Managed accounts payable and receivable using accounting software.
- Maintained accurate financial records and transaction documentation.
- Assisted in monthly bank reconciliations and financial reporting tasks.
- Entered data into spreadsheets to track budgets and expenses.
- Supported audits by organizing financial documents and reports.
Senior Mortgage Processor
Prosperity Home Mortgage
Cumming
09.2016 - 09.2023
- Processed mortgage applications efficiently for timely approvals and compliance.
- Reviewed financial documents to ensure accuracy and completeness for underwriting.
- Managed loan files throughout the processing timeline to maintain organization.
- Communicated with team members to streamline workflows and enhance productivity.
- Assisted in training junior processors on best practices and company standards.
- Maintained up-to-date knowledge of industry regulations and guidelines for compliance purposes.
- Communicated regularly with senior management regarding loan pipeline status updates.
- Analyzed credit reports to determine borrowers' financial status and capacity to repay mortgage loans.
Mortgage Loan Officer Assistant
Wells Fargo Home Mortgage
Alpharetta
02.2013 - 09.2016
- Assisted loan officers with processing mortgage applications and documentation.
- Coordinated communication between clients and underwriting teams efficiently.
- Managed client inquiries regarding loan status and requirements promptly.
- Organized and maintained accurate records of loan files and documents.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
Education
BBA - Marketing
Valdosta State University
Valdosta, GA05-2002
Skills
- Customer relationship management
- Financial analysis
- Reporting and documentation
- Loan processing
- Compliance knowledge
- Client communication
- Problem solving
- Attention to detail
- Time management
- Account management
- Client relationship management
Timeline
Relationship Specialist II
VyStar Credit Union
04.2025 - Current
Bookkeeper
Forsyth County Schools
10.2023 - 03.2025
Senior Mortgage Processor
Prosperity Home Mortgage
09.2016 - 09.2023
Mortgage Loan Officer Assistant
Wells Fargo Home Mortgage
02.2013 - 09.2016
BBA - Marketing
Valdosta State University