Ashley Nwasike
Marietta
Summary
Dynamic professional with extensive experience in provider onboarding and credentialing at Aya Healthcare. Proven track record in data analysis and process improvement, successfully leading teams to achieve KPIs. Expertise in SQL and HRIS workflows enhances cross-functional collaboration and operational efficiency.
Overview
7
7
years of professional experience
Work History
Sr. Enterprise Coordinator II
Aya Healthcare
2023.08 - Current
- Managing full account coverage, overseeing profile submittals and end-to-end onboarding for 200+ candidates, driving KPI achievement through proactive client communication and accurate weekly reporting
- Coordinated client and internal stakeholder communication, resolving credentialing and onboarding issues to ensure timely new start completions.
- Managed HRIS workflows, facilitated new hire onboarding, and updated compliance and credentialing documentation for healthcare providers.
- Anticipated project risks, identified process gaps, and implemented solutions to enhance accuracy and efficiency in onboarding workflows.
- Developed and maintained reporting dashboards and Gantt charts using SQL and Excel/Google Sheets, providing data-driven insights for operational improvements.
- Serving as Pod Leader, leading a team of 9 enterprise coordinators by driving team building, leadership, communication, and offering a safe space for productive conversations
Program Coordinator
Aya Healthcare
2022.10 - 2023.08
- Coordinated provider onboarding and compliance processes, enhancing integration of new travel nurses across hospital systems.
- Acted as subject matter expert for onboarding, delivering clear first-day instructions and process documentation for internal and external stakeholders.
- Facilitated cross-functional communication between facilities, agencies, and internal teams, aligning project timelines and service-level agreements.
- Documented workflows and communicated updates, streamlining onboarding procedures for improved operational excellence.
Credentialing & Verifications Supervisor
Metro Physical and Aquatic Therapy
2022.01 - 2022.10
- Led team of 12 in credentialing and insurance verification, achieving accurate enrollment and compliance across Medicare, DOL, and Workers’ Compensation networks.
- Managed provider credentialing and re-credentialing with insurance payers, resolving discrepancies to avoid delays in claims and patient services.
- Collaborated with compliance and billing teams to identify issues, streamline processes, and enhance operational efficiency.
- Designed onboarding and training materials to support new hires and maintain consistent credentialing standards.
Authorization Specialist/Supervisor
Metro Physical and Aquatic Therapy
2021.01 - 2022.01
- Supervised team of authorization specialists, training staff and monitoring performance to achieve departmental KPIs.
- Managed payer communication and ensured data accuracy, resulting in timely authorizations and reduced billing errors.
- Coordinated with insurance providers to resolve enrollment and claim-related issues, enhancing service delivery.
Verification Specialist
Metro Physical and Aquatic Therapy
2020.01 - 2020.03
- Verified provider and patient insurance data, resolving discrepancies and ensuring proper coverage prior to appointments.
- Ensured HIPAA compliance while managing sensitive data across internal systems.
- Performed quality assurance reviews of documentation to enhance accuracy and minimize rework.
Office Coordinator
Upstream Rehabilitation
2019.05 - 2020.01
- Managed budgets and office operations, coordinating schedules to optimize workflows and resource allocation.
- Streamlined processes to enhance productivity and improve cross-team communication.
- Developed training resources and maintained documentation to support onboarding of new hires and facilitate smooth integration.
Education
Master of Arts - Health Administration
Hofstra University
Hempstead, NY2021-12
Bachelor of Arts - Biology
Mercer University
Macon, GA2018-07
Skills
- Program Management
- Onboarding credentialing
- HRIS optimization
- Data Analysis & Reporting
- SQL database management
- MS Excel expert
- Process improvement
- Vendor management
- Cross-Functional Collaboration
- Team leadership
- Client communication
Accomplishments
Coordinator of the Year, 2024
Affiliations
Regional Advisor - Umu Igbo Unite (2026)
Timeline
Sr. Enterprise Coordinator II
Aya Healthcare
2023.08 - Current
Program Coordinator
Aya Healthcare
2022.10 - 2023.08
Credentialing & Verifications Supervisor
Metro Physical and Aquatic Therapy
2022.01 - 2022.10
Authorization Specialist/Supervisor
Metro Physical and Aquatic Therapy
2021.01 - 2022.01
Verification Specialist
Metro Physical and Aquatic Therapy
2020.01 - 2020.03
Office Coordinator
Upstream Rehabilitation
2019.05 - 2020.01
Master of Arts - Health Administration
Hofstra University
Bachelor of Arts - Biology
Mercer University