Ashley Peters
MARIETTA
Summary
Experienced in supervising daily restaurant operations with a focus on compliance with health and safety regulations, ensuring high service standards. Developed and implemented training programs for new staff, which enhanced team efficiency and improved customer service delivery. Managed inventory levels effectively, optimizing supply chain processes to minimize waste and improve cost-efficiency. Collaborated with management to refine operational processes, resulting in continuous improvement in service quality and guest experiences.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Restaurant Manager
H Restaurant Group
Marietta
09.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations while maintaining high standards of service.
- Coordinated training programs for new staff, enhancing team efficiency and improving customer service delivery.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve cost-efficiency.
- Assisted in creating marketing strategies that increased brand visibility and attracted new customers to the restaurant.
- Resolved customer complaints effectively, fostering positive relationships and enhancing overall guest experiences.
- Collaborated with management to refine operational processes, driving continuous improvement in service quality and efficiency.
- Provided leadership and direction to restaurant employees.
Bartender and Marketing and Events Coordinator
Owlz Pub
Kennesaw
09.2021 - 03.2024
- Developed and executed marketing strategies that increased event attendance and enhanced brand visibility within the community.
- Coordinated successful promotional events, resulting in increased customer engagement and a stronger pub presence in the local market.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Planned and coordinated special events to boost customer numbers and profits.
- Coordinated and executed promotional events, resulting in increased brand awareness and strengthened community relationships.
Server/ Bartender
Pizza Shack
Dallas
09.2014 - 09.2021
- Delivered exceptional service by efficiently taking and processing customer orders, resulting in increased patron satisfaction.
- Managed beverage preparation and service, ensuring adherence to quality standards and enhancing guest experiences.
- Collaborated with kitchen staff to coordinate timely food delivery, improving overall service efficiency during peak hours.
- Maintained cleanliness and organization of the bar area, contributing to a safe and welcoming environment for guests.
- Assisted in inventory management by tracking stock levels and placing orders, ensuring adequate supplies for service operations.
- Cultivated positive relationships with regular customers, enhancing loyalty and repeat business through attentive service.
Bar Manager
Cedarcrest Grill
Dallas
11.2019 - 03.2020
- Based on the provided details for the role of Bar Manager at Cedarcrest Grill, here are eight resume experience statements:
- Led a team of bartenders, enhancing service quality and ensuring timely beverage preparation during peak hours.
- Developed and implemented seasonal cocktail menus, increasing customer engagement and promoting unique offerings.
- Trained new staff on bartending techniques and customer service protocols, improving team efficiency and service consistency.
- Managed inventory and ordering processes, optimizing stock levels to reduce waste and ensure product availability.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained detailed inventory of bar supplies and stocked work areas.
Education
Masters - Cosmetology
Chattahoochee Technical College
Marietta, GA 08.2012 - 11.2013
Early Childhood Education
Chattahoochee Technical College
Marietta, GA 08.2001 - 05.2003
Skills
- Inventory management
- Staff training
- Customer complaint resolution
- Operational compliance
- Marketing strategy development
- Event coordination
- POS systems
- Cash handling
- Team leadership
- Service quality improvement
- Scheduling and payroll
- Health and safety adherence
- Guest experience enhancement
Certification
- Servsafe Certified
Timeline
Assistant Restaurant Manager
H Restaurant Group
09.2024 - Current
Bartender and Marketing and Events Coordinator
Owlz Pub
09.2021 - 03.2024
Bar Manager
Cedarcrest Grill
11.2019 - 03.2020
Server/ Bartender
Pizza Shack
09.2014 - 09.2021
Masters - Cosmetology
Chattahoochee Technical College
08.2012 - 11.2013
Early Childhood Education
Chattahoochee Technical College
08.2001 - 05.2003