ASHLEY REESE
Dacula
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hyundai L&C
Norcross
03.2024 - 10.2024
- Manage new incoming orders to ensure they flow appropriately, leading to delivery.
- Process orders through SAP ERP system and COP portal.
- Ensure pricing, material, and scheduling are accurate.
- Maintain existing and newly assigned customer accounts in Salesforce.
- Prepare and distribute order status reports, and weekly metrics.
- Coordinate with Canada in planning and scheduling material for production.
- Review and submit credit requests from customers to accounting for processing.
- Review and allocate warranty replacement slabs on customer orders.
- Perform month-end closing, processing, and reconciliation.
SBS Coordinator
Star Leasing Company- Hybrid position
Peachtree Corners
04.2023 - 01.2024
- Provide necessary support for Star Branches, vendors, and customers that will assist with the profitable growth and development of SBS.
- Assist customers with OTR breakdown incidents from the initial call to the completion of the incident in a professional, courteous manner, in accordance with Star's standards and expectations.
- Coordinate each incident thoroughly, and ensure proper notes and data are entered into the SBS system to easily identify incident details.
- Locate and assign a preferred vendor to each incident by utilizing proper vendor network search engine(s).
- Ensure proper and professional communication with the vendor until the incident is resolved. As well as assigning them a reference number and invoice among completion.
Account Manager
Unitex International (Linen Co.)
Duluth
02.2022 - 04.2023
- Receive and process third-party new and approved Home Depot orders for processing and shipping.
- Advise CA, TX, GA, and OH territories of adequate inventory coverage, preventing shortages.
- Manage a variety of emails and sales orders, confirming accurate pallets, bales, pieces, due dates/time stamps, assigned carriers, etc.
- Effectively communicate with the Home Depot RDC compliance and Supplier Management Team, making sure all ASN timelines are accurate for delivery.
- Record, track, and maintain files of all customer interactions within the U.S., as well as international territories (East Asia—China, South Asia—Pakistan).
- Make sure all weekly and monthly disputes are accredited and not shorted. If shorted, provide all proofs of delivery and signatures.
Vendor Network Rep.
Transworld Systems Inc.
Peachtree Corners
10.2015 - 04.2020
- Responsible for processing affidavits, arbitration agreements, statements of claims, media requests, and/or providing administrative and back-office support to network attorney firms and the vendor network department.
- Update and maintain required databases, spreadsheets, and reports, and forward them to management on a daily or weekly basis to be on the same accord.
- Identify any issues, discrepancies, and errors, make corrections, and forward them to the appropriate parties for resolution.
- Respond to the firm's and attorney's requests via email in a timely manner.
- Adjust debtors' principals, interest, and balances needed to file suit.
- Documents shall be sorted, logged, batches numbered and named, forwarding all hard copy documents to the Collection Department for distribution to the collector as necessary.
Skills
- SAP ERP
- Salesforce Management
- Microsoft Office-Outlook/ Microsoft Excel
- Customer Service
- Order Processing
- Order Fulfillment
- Account Management
- Credit request processing
- Order Entry
- Inventory Management
- Shipping and dispatching procedures
- Legal document review
- Loan Processing
- Attention to detail
Timeline
Customer Service Representative
Hyundai L&C
03.2024 - 10.2024
SBS Coordinator
Star Leasing Company- Hybrid position
04.2023 - 01.2024
Account Manager
Unitex International (Linen Co.)
02.2022 - 04.2023
Vendor Network Rep.
Transworld Systems Inc.
10.2015 - 04.2020