Ashley Rolle
Atlanta
Summary
Meticulous Housekeeping Manager with established expertise in team leadership and customer service excellence.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Horizon Hospitality
Cartersville
11.2024 - Current
- Supervised daily cleaning operations for guest rooms and common areas.
- Trained housekeeping staff on cleaning procedures and safety guidelines.
- Managed inventory of cleaning supplies for efficient usage.
- Ensured compliance with health and safety standards in all tasks.
- Coordinated with front desk to schedule cleanings according to guest check-ins.
- Conducted inspections of rooms to uphold high cleanliness standards.
- Addressed guest inquiries and resolved housekeeping-related concerns promptly.
Cook
June Burgers
Miami
08.2024 - 10.2024
- Prepared and cooked diverse menu items for restaurant and banquet services.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to streamline food preparation processes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Organized storage areas for efficient usage of space.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked completed orders for correct quantity and quality.
- Distributed food to service staff for prompt delivery to customers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Banquet Manager
Doubletree By Hilton
Dunwoody
07.2022 - 10.2023
- Coordinated all aspects of banquet events to ensure smooth operations.
- Trained and supervised staff in service standards and procedures.
- Developed and managed event timelines to meet guest expectations.
- Collaborated with kitchen team to plan menu selections for events.
- Ensured compliance with health and safety regulations during events.
- Managed inventory of banquet supplies and equipment efficiently.
- Resolved guest issues quickly to maintain high satisfaction levels.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
Maintenance Crew Member
Doubletree By Hilton
Dunwoody
05.2022 - 10.2023
- Performed routine inspections of equipment and facilities for safety compliance.
- Conducted preventive maintenance on HVAC systems and plumbing fixtures.
- Assisted guests with maintenance requests promptly and courteously.
- Collaborated with team members to complete repairs and maintenance tasks efficiently.
- Maintained cleanliness and organization of tools and work areas daily.
- Reported issues to management for timely resolution and follow-up actions.
- Supported setup of conference rooms for events by ensuring equipment readiness.
- Followed safety protocols while using tools and handling materials on-site.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Provided support to other crew members during large-scale maintenance tasks.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Assisted with painting projects both inside and outside the facility.
- Installed new locks on doors when requested by management staff.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Cleared walkways of snow and ice during winter months.
- Replaced door handles and hinges when necessary for security purposes.
- Cleaned air conditioning units to ensure proper functioning.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Cleaned vents and replaced filters to verify proper air flow.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Inspected and replaced light fixtures and bulbs.
Cook
Doubletree By Hilton
Dunwoody
05.2022 - 10.2023
- Prepared and cooked diverse menu items for restaurant and banquet services.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to streamline food preparation processes.
- Ensured compliance with food safety standards and health regulations.
- Assisted in inventory management and ordering of kitchen supplies.
- Trained new staff on cooking techniques and kitchen protocols.
- Adapted recipes to meet dietary restrictions and special requests.
- Monitored food presentation to ensure adherence to hotel quality standards.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Monitored stock levels of food items and ordered more when necessary.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
Marine
Royal Bahamas Defence Force
Nassau
02.2012 - 08.2022
- Conducted maritime security operations to protect national waters and interests.
- Collaborated with team members to execute strategic training exercises and drills.
- Operated various defense equipment and systems for mission readiness.
- Monitored surveillance cameras to detect suspicious activity.
- Evaluated safety protocols to ensure compliance with defense standards and regulations.
- Provided mentorship to junior personnel on operational procedures and protocols.
- Operated radio communication systems to transmit messages between units.
- Ensured that all personnel adhered to established policies and procedures.
- Managed inventory of supplies, ammunition, and other materials needed for operations.
- Provided security details for high-ranking officers.
- Instructed junior Marines on proper use of weapons and combat tactics.
- Investigated incidents involving possible violations of military regulations or laws.
- Repaired damaged structures using hand tools and power tools.
- Responded to emergency situations such as natural disasters or terrorist attacks.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Maintained accountability of sensitive items and documents.
- Participated in humanitarian aid missions in foreign countries.
- Provided medical assistance during battlefield emergencies or mass casualty events.
- Coordinated logistics support for various field operations.
- Provided precision to carry out increasingly complex missions.
- Reviewed mission tasking, intelligence and weather information.
- Operated surveillance, electronic warfare and other weapon systems.
- Managed personnel and weapons operations to destroy enemy positions, aircraft and vessels.
Bartender
Lyford Cay Club
Nassau
01.2022 - 05.2022
- Prepared and served a variety of cocktails and beverages to members.
- Maintained cleanliness and organization of bar area and equipment.
- Provided exceptional customer service to enhance guest experiences.
- Developed strong relationships with regular members for personalized service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
A+ Certification - Information Technology
Udemy
Austin, TX05-2017
Business Management - Business Management
College of The Bahamas
Nassau, Bahamas06-2011
High School Diploma -
St. Augustine's College
Nassau, Bahamas06-2009
Skills
- Staff training and mentoring
- Cleaning standards and quality assurance
- Inventory and expense management
- Supervisory and leadership skills
- Customer service and guest relations
- Health compliance and safety inspections
- Event coordination and planning
- Time management and workload prioritization
- Problem solving and critical thinking
- Team collaboration and building
- Communication skills and attention to detail
- Food safety protocols and compliance
- Staff evaluations and scheduling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Housekeeping Manager
Horizon Hospitality
11.2024 - Current
Cook
June Burgers
08.2024 - 10.2024
Banquet Manager
Doubletree By Hilton
07.2022 - 10.2023
Maintenance Crew Member
Doubletree By Hilton
05.2022 - 10.2023
Cook
Doubletree By Hilton
05.2022 - 10.2023
Bartender
Lyford Cay Club
01.2022 - 05.2022
Marine
Royal Bahamas Defence Force
02.2012 - 08.2022
A+ Certification - Information Technology
Udemy
Business Management - Business Management
College of The Bahamas
High School Diploma -
St. Augustine's College