Ashley Smith
Howard
Summary
Dedicated Business Marketing student with a passion for enhancing quality of life through exceptional care and service. Focused on interpersonal skills and education to assist consumers in achieving their objectives within a people-oriented organization. 7+ years of customer service experience, bringing a driven and goal-oriented mindset to every interaction. Excels at multitasking while maintaining an engaging and professional approach, even under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Data Annotator for AI Models
RWS Group Limited
08.2024 - Current
- Data annotation evaluating of text or audio/speech samples
- Briefly describing audio/speech sample contents or rewriting the generated captions
- Speech and/or video recording
- Kept up-to-date with industry developments and trends in data annotation techniques and tools.
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Reduced errors in machine learning models by providing high-quality annotated data.
- Maintained open communication with the project lead, reporting progress and challenges faced during annotations.
Customer Service Representative
Continuum Global Solutions
09.2023 - 08.2024
- Provided information about insurance coverage and benefit plans
- Made outbound calls to customers, insurance companies, and/or doctors' offices as needed to verify benefits
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved concerns to simplify their healthcare experience
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Navigated through multiple computer applications with speed and accuracy
- When the volume of work and business needs changed, the schedule was adjusted accordingly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Dynata, LLC
01.2023 - 09.2023
- Collected client responses, entered data accurately, and coded calls appropriately and correctly
- Managed inbound and outbound calls on time
- Educated customers who want to learn more about the program and services available
- Made outbound calls to existing customers
- Followed communication 'scripts'
- Improved data accuracy through rigorous quality control measures while conducting surveys.
- Identified trends in responses, providing valuable insights for future research projects.
- Enhanced survey response rates by implementing efficient data collection strategies.
- Streamlined the survey-taking process to increase participant engagement and overall satisfaction.
Education
Associate of Applied Science - Business Marketing
Central Georgia Technical College
Warner Robins, GA01.2025
Skills
- Organizational skills
- Analysis skills
- Microsoft Word Excel Teams (10 years)
- WordPress
- Google Analytics
- Social Media Marketing
- Search Engine Optimization (SEO)
- Digital Marketing
- Marketing
- Customer Service
- Adaptability
- Data labeling accuracy
- Ethical considerations
- Feedback receptivity
- Active listening
- Critical thinking
Languages
English - Fluent
Certification
- Driver's License
Timeline
Data Annotator for AI Models
RWS Group Limited
08.2024 - Current
Customer Service Representative
Continuum Global Solutions
09.2023 - 08.2024
Customer Service Representative
Dynata, LLC
01.2023 - 09.2023
Associate of Applied Science - Business Marketing
Central Georgia Technical College
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