Ashley Satterfield
Covington
Summary
Customer Service and Supervisor with over 11 years of experience leading teams, managing high volume call environments, and improving customer satisfaction. Skilled in team leadership, conflict resolution, training staff, and optimizing service operations. Proven ability to manage performance, resolve escalations, and maintain excellent customer relationships in fast paced environments.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Supervisor
Walden Security
Atlanta
01.2025 - 04.2026
- Supervised team members, ensuring adherence to company policies and procedures.
- Conducted staff evaluations, providing coaching that enhanced employee performance.
- Manage schedules, assignments, and operational procedures.
- Addressed and resolved escalated issues, maintaining operational continuity.
Customer Service Representative
Division of Family & Children Services
Atlanta
10.2024 - 12.2024
- Managed high volume inbound calls to assist clients with SNAP, Medicaid, and cash assistance, ensuring accurate information delivery.
- Facilitated caller understanding of applications and eligibility requirements, enhancing client experience.
- Directed complex concerns to appropriate departments, ensuring timely resolution and client satisfaction.
Customer Service Representative
Manatee County Government
Bradenton
03.2022 - 09.2024
- Managed utility customer accounts, ensuring timely service delivery for water, sewer, and sanitation.
- Resolved billing issues and service requests, enhancing customer satisfaction and trust.
- Maintained accurate account records and data entry, supporting efficient operations and service continuity.
Customer Service Representative
KGI
Tampa
12.2022 - 02.2024
- Facilitated insurance plan enrollments and changes for customers.
- Addressed escalated service issues, ensuring high satisfaction levels.
- Contributed to the enhancement of service policies.
Leasing Consultant
Skye Reserve Apartments
Brandon
05.2021 - 11.2022
- Facilitated lease signings, addressed maintenance requests, and coordinated move-ins for residents.
- Led property tours and optimized leasing operations for prospective tenants.
- Organized and updated resident documentation and records for efficient access.
Customer Service Coordinator
Morgan Exteriors
Lutz
07.2019 - 04.2021
- Coordinated appointments and services to meet customer needs.
- Verified account details to ensure service accuracy and customer satisfaction.
- Built and nurtured relationships with customers to enhance satisfaction.
Store Manager
Subway
Tampa
01.2013 - 08.2016
- Managed daily operations, ensuring optimal staffing, efficient scheduling, and accurate inventory management.
- Supervised employees to uphold service quality standards and enhance customer satisfaction.
- Resolved customer complaints efficiently and cash management.
Education
CNA -
Hillendale Medical
Atlanta, GA 02.2026 - 03.2026
Medical Billing Coding -
Southern Technical College
Tampa, FL 09.2018 - 01.2020
High School Diploma -
Florence Community Center
Winter Haven, FLSkills
- Operations management
- Performance Management
- Workforce Planning
- Team leadership
- Training and coaching
- Process Improvement
- Quality assurance
- Complaint resolution
- Conflict Resolution
- Operational Oversight
- Microsoft Office & CRM Systems
Certification
- CPR Certification
- Driver's License
Timeline
CNA -
Hillendale Medical
02.2026 - 03.2026
Supervisor
Walden Security
01.2025 - 04.2026
Customer Service Representative
Division of Family & Children Services
10.2024 - 12.2024
Customer Service Representative
KGI
12.2022 - 02.2024
Customer Service Representative
Manatee County Government
03.2022 - 09.2024
Leasing Consultant
Skye Reserve Apartments
05.2021 - 11.2022
Customer Service Coordinator
Morgan Exteriors
07.2019 - 04.2021
Medical Billing Coding -
Southern Technical College
09.2018 - 01.2020
Store Manager
Subway
01.2013 - 08.2016
High School Diploma -
Florence Community Center