Ashley Shepard
Dahlonega,GA
Overview
3
3
years of professional experience
Work History
Presidential Ambassador
University of North Georgia
07.2025 - Current
- Learned University values and messaging to effectively represent organization in community events
- Led marketing efforts by developing cohesive strategies and university-aligned content, consistently producing and publishing three posts per week
- Selected to mentor an Associate Presidential Ambassador, offering leadership, coaching, and professional development support.
- Supported logistical arrangements and execution of Commencement, groundbreakings, investiture, Presidential gathering of the Generals, Etc
- Adapted quickly to various roles during events, enhancing team flexibility and responsiveness
- Developed and maintained extensive network of community and campus contacts, to promote programs and events
- Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
Sales Associate
Dress Up
09.2022 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Applied strong interpersonal communication skills to assist customers and collaborate with team members, contributing to improved customer satisfaction.
- Trained new associates on product knowledge and customer service best practices for improved team efficiency.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked across 3 retail store locations, providing consistent customer service and support in diverse environments, demonstrating flexibility and cross-location knowledge.
Associate Presidential Ambassador
University of North Georgia
08.2024 - 07.2025
- Assisted in organizing events, promoting university initiatives, and fostering community involvement among students.
- Provided information on university resources, guiding students and parents toward appropriate services and support systems.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Collaborated with faculty and staff to support academic programs and enhance student experiences on campus.
- Developed promotional materials for university events, ensuring alignment with branding guidelines and messaging strategies.
Resident Assistant
University of North Georgia
08.2023 - 05.2025
- Planned and executed 2 community-building events each month, promoting resident involvement and cultivating an inclusive community culture.
- Implemented conflict resolution strategies to address resident concerns and maintain peaceful living conditions.
- Coordinated workshops on safety, wellness, academic achievement, belonging, and engagement for residents.
- Monitored compliance with housing policies, ensuring a respectful and safe living environment for all residents.
- Developed and maintained strong relationships with residents to support their academic and personal growth.
- Assisted in crisis management by providing immediate support during emergencies and guiding residents through processes.
- Oversaw front desk operations during weekly 6-hour shifts, supporting visitors, addressing inquiries, and documenting residence hall activity.
- Responded to room transfers, incident reports, and maintenance requests.
- Trained new Resident Assistants on operational procedures, enhancing team efficiency and service delivery standards.
- Developed deep knowledge of Banner, StarRez, Genetec, Persona, Campus Groups, and Maxient software.
Education
Bachelor of Science - Elementary And Special Education
University of North Georgia
Dahlonega, GA05-2026
Timeline
Presidential Ambassador
University of North Georgia
07.2025 - Current
Associate Presidential Ambassador
University of North Georgia
08.2024 - 07.2025
Resident Assistant
University of North Georgia
08.2023 - 05.2025
Sales Associate
Dress Up
09.2022 - Current
Bachelor of Science - Elementary And Special Education
University of North Georgia