Ashley Skinner
Union City,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Member Advocate
Ehealth Insurance
06.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Solutions Specialist
Fiserv
01.2024 - 06.2024
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Increased productivity by collaborating with management to develop process improvements.
- Improved project completion time, utilizing multiple painting materials and processes.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Credentialing Specialist
All American Healthcare
11.2020 - 01.2023
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Customer Service Representative
ATT
07.2016 - 10.2020
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associates of Business Administration - Business Administration
DeVry University
Atlanta, GA06-2010
Skills
- Multitasking and organization
- Team collaboration
- Customer service
- Phone and email etiquette
- Data entry
- HIPAA compliance
- License verifications
- Microsoft expertise
- Quality assurance
- Troubleshooting product problems
- Microsoft office expertise
- Technical support
- Inbound and outbound calling
- Call center experience
- Certified in 10-key
- Time management
- 10-key entry
- Excellent communication skills
- Data organization
- Data processing
- Document processing
Timeline
Member Advocate
Ehealth Insurance
06.2024 - Current
Solutions Specialist
Fiserv
01.2024 - 06.2024
Credentialing Specialist
All American Healthcare
11.2020 - 01.2023
Customer Service Representative
ATT
07.2016 - 10.2020
Associates of Business Administration - Business Administration
DeVry University
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