ASHLEY STARLING
Atlanta,GEORGIA
Summary
Results-driven professional with a proven record of delivering excellence in fast-paced, high-demand environments. Skilled at leading teams, solving complex problems, and driving operational efficiency while maintaining strong attention to detail. Known for adaptability, clear communication, and a collaborative approach that fosters positive outcomes and strengthens organizational performance. Adept at managing multiple priorities, mentoring others, and consistently exceeding expectations across diverse roles and industries.
Overview
7
7
years of professional experience
Work History
Personal Banker I
Synovus
05.2025 - Current
- Support clients with daily transactions and financial guidance while maintaining accuracy and compliance.
- Identify needs and recommend tailored solutions, improving engagement and satisfaction.
- Resolve issues efficiently and professionally, contributing to overall branch success.
- Onboard new clients and provide education on products and tools to enhance experience.
- Conducted comprehensive financial assessments to identify client needs and recommend appropriate products.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assistant Claims Examiner
Atlantic Claims TPA
11.2024 - 05.2025
- Processed insurance claims with precision, ensuring compliance with policies and regulatory standards.
- Responded to client inquiries via phone, email, and chat, providing timely updates and resolutions.
- Assisted claims adjusters with documentation, investigations, and case tracking.
- Maintained organized and compliant digital claim files while streamlining workflows.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues.
Customer Care TEV Senior Associate
Mercedes-Benz USA
03.2023 - 11.2024
- Managed high-volume inbound inquiries on service, warranty, and product questions.
- Resolved complex issues empathetically, boosting customer satisfaction and loyalty.
- Collaborated with dealerships and partners to address escalated cases efficiently.
- Mentored new team members and supported training initiatives, enhancing team performance.
- Spearheaded initiatives to improve customer satisfaction metrics through targeted feedback analysis.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Customer Care Team Lead
Mercedes-Benz USA
10.2019 - 03.2023
- Led and coached a team of customer care agents, providing feedback and professional development.
- Handled escalated customer cases, maintaining brand reputation and service excellence.
- Monitored quality, ensured compliance, and implemented process improvements.
- Coordinated cross-functional communication between internal teams, dealerships, and clients.
- Implemented performance metrics to monitor team productivity and quality of service delivery.
Customer Care Representative
Mercedes-Benz USA
10.2018 - 10.2019
- Supported high-volume calls, resolving inquiries on service, products, warranty, and assistance.
- Delivered accurate, professional solutions while meeting performance metrics.
- Collaborated with team members to ensure consistent, high-quality service.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Trained new representatives on company policies, product knowledge, and effective communication techniques.
Education
Bachelor of Science - Healthcare Administration
Albany State University
Albany, GASkills
- Leadership & Team Mentoring
- Problem Solving & Critical Thinking
- Process Improvement & Operational Efficiency
- Cross-Functional Collaboration
- Project & Time Management
- Multi-Channel Communication
- Customer & Client Relationship Management
- Compliance & Quality Assurance
- Technology & Systems Proficiency (Microsoft Office, CRM)
- Adaptability & Performance Under Pressure
Timeline
Personal Banker I
Synovus
05.2025 - Current
Assistant Claims Examiner
Atlantic Claims TPA
11.2024 - 05.2025
Customer Care TEV Senior Associate
Mercedes-Benz USA
03.2023 - 11.2024
Customer Care Team Lead
Mercedes-Benz USA
10.2019 - 03.2023
Customer Care Representative
Mercedes-Benz USA
10.2018 - 10.2019
Bachelor of Science - Healthcare Administration
Albany State University