ASHLEY TAYLOR
MACON
Summary
Developed skills in collaborative and client-focused environment, providing tailored career advice and support. Skilled in effective communication and goal-setting, with focus on empowering individuals to reach their professional aspirations. Seeking to transition into new field where these transferable skills can drive success and positive outcomes.
Overview
4
4
years of professional experience
Work History
Career Advisor
Ultimate Medical Academy
04.2024 - Current
- Guide graduates in career planning, achieving high job placement rates, enhance interviewing skills.
- Collaborate with employers, expand job opportunities, strengthen networking abilities.
- Assist graduates with career planning, fostering strong job placement rates through personalized guidance and resource accessibility.
- Enhance interview techniques and job search strategies, driving measurable increases in candidate confidence and employer engagement.
Customer Service Specialist
WEX Inc.
05.2023 - 04.2024
- Delivered top tier remote customer service, ensuring maximum client satisfaction
- Effectively resolved client issues with efficiency and timeliness
- Maintained deep understanding of company products, services, and policies
- Partner with teams to innovate customer service solutions, boosting satisfaction.
Fraud Specialist
TSYS
10.2021 - 05.2023
- Managed customer relations at TSYS to ensure positive experiences
- Resolved cardholder issues promptly and efficiently
- Demonstrated strong problem-solving skills in high-pressure situations
- Analyzed fraud patterns, reducing fraudulent activities by implementing strategic solutions.
- Led initiatives that significantly improved cardholder satisfaction and reduced dispute resolution time.
Education
Associates - Human Services for Child and Family Services
Purdue University Global
08.2016
Skills
- Conflict Resolution
- Project Management
- Leadership Development
- Time Management
- Career assessment
- Resume writing
- Interview coaching
- Job search techniques
- Job development assistance
- Verbal and written communication
- Relationship building
- Emotional support
Timeline
Career Advisor
Ultimate Medical Academy
04.2024 - Current
Customer Service Specialist
WEX Inc.
05.2023 - 04.2024
Fraud Specialist
TSYS
10.2021 - 05.2023
Associates - Human Services for Child and Family Services
Purdue University Global
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