Summary
Overview
Work History
Education
Skills
Timeline
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Winston Wilson

McDonough

Summary

Dynamic operations manager with a proven track record at Parsec Inc., excelling in employee performance management and strategic planning. Skilled in training and mentoring, I foster accountability and enhance team efficiency, driving improved performance outcomes. Adept at issue resolution, I ensure compliance and safety while optimizing workflows for maximum customer satisfaction.

Experienced with overseeing comprehensive repair operations to maintain peak performance. Utilizes strategic planning and team coordination to enhance service efficiency. Knowledge of advanced repair techniques and strong commitment to safety and quality standards.

Professional repair expert known for delivering reliable maintenance solutions and optimizing repair processes. Proven track record in leading teams and ensuring high-quality results under tight deadlines. Recognized for adaptability and collaborative approach, with strong skills in troubleshooting and team leadership.

Overview

20
20
years of professional experience

Work History

Trailer Repair Manager

ConGlobal
02.2018 - 12.2024
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained safety records and accident reports for human resources.

Trailer Repair Manager

Parsec Inc.
03.2012 - 01.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant Store Manager

AutoZone
07.2004 - 03.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Education

BBA - Business Administration

University of North Georgia
Dahlonega, GA
06-2003

Skills

  • Records management
  • Training and mentoring
  • Sales support
  • Employee performance management
  • Issue resolution
  • Personnel management
  • Employee relations
  • Policy enforcement
  • Team building
  • Safety and compliance
  • Staff motivation and discipline
  • Documentation and reporting
  • Strategic planning

Timeline

Trailer Repair Manager

ConGlobal
02.2018 - 12.2024

Trailer Repair Manager

Parsec Inc.
03.2012 - 01.2018

Assistant Store Manager

AutoZone
07.2004 - 03.2010

BBA - Business Administration

University of North Georgia

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Winston Wilson