Ashley Thomas
Atlanta
Summary
- A reliable, trustworthy and conscientious customer service driven professional who is able to multi-task, handle pressure, work as part of a team. SKILLS & TRAINING
- Medical Terminology Comprehension
- Skilled at Patient Triage
- Adapt to Time Management
- EHR Software Training – Greenway
- Injections
- Phlebotomy
- Customer Service Experience
- Billing/insurance
- Urinalysis
- Remote work Authorized to work in the US for any employer
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Elevance Health
Atlanta, GA
02.2025 - 08.2025
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls, emails, and live chats while maintaining quality standards for response time and accuracy
- Demonstrated strong problem-solving skills by identifying root causes of recurring customer complaints and proposing solutions to management
Medical Records Clerk
ChartPro
Atlanta, GA
02.2024 - 05.2025
- Handle incoming calls for medical records and billing for a copying service for piedmont.
Customer Service Representative 2
GA. Dept. Of Revenue
Atlanta, GA
08.2022 - 01.2024
- Handle high volume calls for individual and business taxpayer. help assist with refund issues, business accounts and registering business accounts. i worked remotely with this position.
Customer Service Representative
Southeastrans Inc
Atlanta, GA
10.2020 - 04.2022
- Answering inbound calls for members booking rides for Medicaid transportation. this was a remote position.
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Managed customer accounts
- Responded to inquiries
Customer Service
Kroger Stores
Mableton, GA
09.2018 - 07.2020
- Answering to inquiries, giving instructions, promoting products and services and solving complaints.
Customer Service Representative
Alorica
Kennesaw, GA
09.2016 - 05.2017
- Handling incoming calls for Verizon wireless assumption of liability department
- Answered incoming calls
- Conducted credit card transactions through POS System
Education
Medical assistant - CMA
Fortis College
Smyrna, GA12.2019
General Education Diploma - undefined
Cobb County Adult Education Center
Marietta, GA01.2007
Skills
- Medical billing
- Attention to detail
- Organizational skills
- Vital Signs
- Patient Care
- EHR systems
- Typing
- Medical office experience
- Customer support - Customer support experience (6-10 years)
- Customer support experience within government industry
- Computer literacy
- Customer issue escalation
- Customer inquiry handling
- Interpersonal skills
- Communication skills
- Escalation handling
- Government agency customer support
- HIPAA
- CPT coding
- Live chat
- Medical Terminology
- Phone customer support
- Customer complaint resolution
- Phone communication
- Vital signs
- Epic
- Medical Records
- Improving customer support response time - Customer support response time improved (More than 30%)
- EMR Systems
- Phone etiquette
Certification
- Certified Medical Assistant (AAMA)
- Driver's License
- Certified Phlebotomy Technician
- ACLS Certification
- EMT Certification
- CCMA Certification
- Certified Medical Assistant
- First Aid Certification
- BLS Certification
- CPR Certification
Languages
English
Timeline
Customer Care Representative
Elevance Health
02.2025 - 08.2025
Medical Records Clerk
ChartPro
02.2024 - 05.2025
Customer Service Representative 2
GA. Dept. Of Revenue
08.2022 - 01.2024
Customer Service Representative
Southeastrans Inc
10.2020 - 04.2022
Customer Service
Kroger Stores
09.2018 - 07.2020
Customer Service Representative
Alorica
09.2016 - 05.2017
Medical assistant - CMA
Fortis College
General Education Diploma - undefined
Cobb County Adult Education Center